The Cheesecake FactoryReviews of thecheesecakefactory.com

My wife and I stopped by the Cheesecake at Dadeland Mall in Miami. It was the most horrendous experience, and the manager couldn't have cared less!!! My wife, Gisel, went in and ordered Chicken Madeira and the salmon. She returned to the car to wait. 15 minutes later, looking at the receipt, she noticed, 2 Chicken Romanos. She went back in, and asked what this was about. The manager was less than concerned. He actually asked her why she did not want the chicken Romano with attitude. She said that the order was incorrect, and the manager was surprised she wanted what she had initially ordered and not what the restaurant felt like selling us.The manager said to wait another 20-30 minutes. 1 hour after paying for our pick up, a waiter came marching up with our to go. I asked him point blank: "is everything here?" He assured me it was. After the precedent set by management, I chose to inspect the order. Lo and behold, NO CHEESECAKE WITH THE ORDER!!! I asked for the manager, I explained how at every point, his team completely dropped the ball, and to add insult to injury--AGAIN, HE COULD NOT HAVE CARED LESS!!! Barely an apology, just "we will do better next time." We arrived home and realize, the Cheesecake Factory DROPPED THE BALL AGAIN by giving us the wrong sides for both entrees! Anyone reading this, know that the Cheesecake Factory is not the company it once was!!! From the top down, the leadership and drive to do a job properly, simply do not exist. Running a company and large staff myself, the outcome of the staff and restaurant is a perfect measuring stick as to the gross incompetence of the management/leadership team. Horrible $50 meal and experience! This used to be a good restaurant. It is no Longer! It has gone the way of TGI Fridays. Once it was a decent place, now it is worse than DENNY'S!!! Take my advice, go to McDonald's before considering the Cheesecake Factory--YOU WILL THANK ME!

We eat hear once a month, until tonight. A wait of 1hr to 1.5 turned into 2 plus hrs. We watched people before us eat and leave and people after us get seated and start eating I asked and was told 15min 3 times. (Party of 4) we left and are eating at longhorn and still waiting on text from them. Lost my buisness

My daughter ordered birthday food for me from the Edina, Minnesota location. It was delivered outside of my door due to covid-19. Terrible food awaited inside of the bags! The sliders and chicken wings were overcooked and tasted old. The flatbread was hard and overcooked as well. The fries were the first thing to get thrown in the trash! Even the slice of cheesecake seemed like it wasn't very fresh. If restaurants want to still be relevant in these times, they sure should do better than this!

Albany NY Cheesecake Factory Colonie center Mother’s Day disaster . We pre paid and ordered our food 2 days before mother’s day . We arrived at 4:30pm , many had been waiting for hours just to pick up there food . Unorganized, deceptive and knowingly giving people bags that contained what they ordered, only to find out after walking to there car that dinners were missing , coming back and had to wait another 25 min while they cooked that missing dinner . I finally received my dinner at 6:30pm , it was cold outside as I waited 2 hours just to pick up . The manager went to give me my bag of food , I asked him to show me my order before I walked away with the bag . He started cussing and walked back into the restaurant with my bag . He knew that my Order was missing a dinner . I asked for a refund because my wife and daughter had been waiting in the parking lot this whole time and I personally couldn’t wait any longer , it was cold outside but he just walked away Like he didn’t hear me !!!! By the time we got home to eat , it was 7:30pm . All 3 dinners were cold , undercooked , had to be thrown away we had to make something else to eat . I was shocked how unorganized they were , how they placed profit over people and how unqualified the management was at running this establishment successfully. I witness people walking away by the dozens because it was to cold to wait outside and the staff wasn’t telling us what time our food was gonna be ready . Thank you for wrecking my family’s mother’s day dinner , I know you could care less , I seen it that day . We will NEVER be eating at any Cheesecake Factory Restaurant again and CHECH YOUR bags before you walk away to make sure what you paid for is in there .

On Mother's Day I ordered some food online and requested it to be ready at 3:00 p.m. Upon arrival it was total chaos at The Cheesecake Factory in Arlington, Tx. My husband and I were in line from 3:00 to 4:45 waiting to pickup our food. When we got it the food was cold and thrown together. Many of the customers had waited 3 to 4 hours before getting their food. There was no signage to tell customers where to go to get their food. Some customers were in the door dash line and had to get out and get in the correct line after being in the door dash line for several hours. If I could give less than 1 star I would do so. I will no longer eat at The Cheesecake Factory and will advise all my friends to do the same.

My daughter bought me and my mother dinner for Mother's Day via curb side pickup. She waited 20 minutes past the time when the order should have been ready. Food had obviously been sitting in a bag for a long time. Mom ordered Steak Diane and I ordered a Cobb Salad. Steak Diane was cold while my salad was warm. Salad did not have blue cheese as the menu indicated and there was so little chicken on it, could hardly find it. Have always been happy with food from here, but after this experience, I don't know if I will return. Terrible Mother's Day meal. My daughter was very unhappy and called the restaurant. Not even an apology. So sad. Cathi532

worst experience I've ever had picking up at a restaurant...rude inexperienced employees, had no clue what they were doing, did NOT wear masks and made no attempt to social distance...and after waiting 2 hours never got my food, finally gave up and left but still got charged for the food!

The one in jersey city in new port mall very bad service missing food waited for 2 hours to get garbage I was told they were giving us new food took old food back to the back came back with the same food they said they were changing we were short so many items manager was very unprofessional we paid 95$ dollars for cold garbage that was rewarmed up will not give them not one star at all