The Cheesecake FactoryReviews of thecheesecakefactory.com

I was @ the Sawgrass Mills location Friday evening celebrating my sister's birthday. And I was fine until my food that I ordered first somehow didn't come until 11:45 pm...... What the hell and all I was offered was an apology and not from the manager.

Below average food for the price. I am now only going there strictly for the cheesecake. Visited the location near the Mall of Georgia and they overcooked the fried shrimp and would not correct it.

Disappointed experience. I ordered the shrimp scampi that I have had many times in the past. No garlic cloves whatsoever. Prices have gone up but the quality has gone down. My husband's cobb salad had brown lettuce. Manager gave us cheesecake on the house which took too long to get to us and we didn't really want the cheesecake, so all in all an expensive meal that we didn't enjoy. We won't be back after coming here for decades. The waiter did a good job but everything else was subpar. Too pricey for what you get.

I had lunch at the cheesecake factory in the Christiana mall in Newark Delaware last weekend. We got there at the lunch rush, unfortunately the table, they tried to put us at look like a four top and not deuce. We are so close to the people next to us that we could barely squeeze into the table, and I was almost touching elbows with the person next to me. All they had to do was move one table over to accommodate both tables more comfortably. I ordered the Santa Fe chicken salad that boasted of marinated chicken, but when it came to me, it was poached, tough and had no flavor. I changed the dressing to ranch and I don’t believe I got ranch. It had a very sweet taste. My salad was way too heavy on the lettuce. I had to dig and move things around to find the other ingredients. My dining companion enjoyed her Asian salad, but also said the chicken was poached and tasteless. Moving on to the cheesecake, I got the low-carb low-fat cheesecake with strawberries. The cheesecake itself was delicious but the strawberries, if you can call them that, came in a condiment cup that you would find readily available at any fast food restaurant and there was not even one full strawberry in it. This was a diabetic, but the strawberries were sugared and cut into tiny pieces so it looked like there were more in the cup. I was charged a $1.00 for this when I questioned the waitress she said “oh I noticed that let me go see about it”, went in the back, came out with another cup and procedure to tell me that they weigh the strawberries now, so that’s how much you get. Combining both cups of strawberries into one did not even fill the cup to the top. Usually when you serve fruit with a dessert, the fruit is spread on top of and around the cheesecake. The service was subpar, drinks served without straws, and when she was serving the deuce next to us instead of serving them from the other side of the table where she had more room, she came to our side of their table and had her rear end in our faces. Worst experience ever. Shame on you cheesecake factory for your overpriced, subpar salad.

I have always had a good meal at the Cheesecake Factory. My favorite was Sesred Tuna Tataki. Today it was no longer on the menu So I tried the seared Tuna Salad Big salad but the seared tuna was about 3”x2”. I have never seen a piece of fish that small. Plus, the price was $27.50. I basically paid for lettuce & tomato.

Why did you change it to cheesecake wipcreame? It's very bad. Bring it back to original cream.

ON JULY 4TH 2024 ME AND MY MOM DECIDED TO GO TO CHEESECAKE FACTORY IN ST LOUIS GALLERIA, THE CUSTOMER SERVICE WAS OK. THE FOOD, LET ME SAY I PAID $85 FOR DAY OLD, MICROWAVED FOOD. THE FRIED MAC BALLS WERE GOOD, THE WINGS WAS A DAY OLD AND DRY, FRIED MUSHROOMS SMALLER THAN A DIME AND BURNT, THE THAI LETTUCE WRAP HAD GRILL CHICKEN ABOUT 1/2 INCH LONG WITH ALL THAT LETTUCE. THE EGG ROLLS WERE OK. AFTER LETTING THEM KNOW, THEY DID NOT OFFER A SLICE OF SLICE CAKE, A PERCENTAGE OFF THE BILL, ALL THEY HAD TO OFFER WAS AN EMAIL APOLOGY. NOT EVEN A HERE'S A % OFF YOUR NEXT VISIT OR GIFT CARD. THIS IS SAD FOR CUSTOMER SERVICE. IN MY FIELD OF HOSPITALITY AT LEAST I WOULD OFFER MY GUEST A BREAKFAST OF DRINK. SO SAD

Went to restaurant after a proposal, Chandlier, AZ. Called 2 weeks prior, but was told they did not take reservation's. Called early in the day, and person confirmed there was no reservations or waitlist, I was told to come in an hour before wanting to eat to put name in. We had a party of 23! Got to restaurant at 7pm hoping to get seated around 8pm. Manager said it would be a 2.5-3 hour wait. There was 2 large parties ahead of us. After waiting an hour manager came to me and said 2 of the larger parties “canceled” ( canceled what, I’m not sure since they don’t take reservations) and that it would be 30-40 minutes. She said once 1/2 our party was present for me to let her know and they would seat us. Never saw that manager again. I let the hostess know 1/2 our party was present, and she said it’s still going to be awhile. Our entire party arrived and we ended up waiting another hour. When we addressed the “new” manager, she was rude and unprofessional. Georgina was her name, she proceeded to tells us they don’t seat parties of 23, waitress Zoey was also extremely rude. Refusing to seat us. After waiting 2.5 hours. No customer service and very unprofessional.