The Cheesecake FactoryReviews of thecheesecakefactory.com

No brown bread, even though others had some. Every time we ordered our waiter came back and said they were out . No mash potatoes, no green enchiladas, no the mac & cheese gross. The California came back super small stuffed with the topping from the meatloaf, it was gross. It was 25 for a tiny egg with meatloaf sauce, gross. We were comped for two meals but no reason as to why they were out of everything. A huge bill and the food was not good, actually my 15 yr old can cook better.

If I could leave no stars I would. We have been so looking forward to visiting Cheesecake Factory again and deliberately left it until the last night of our holiday to go. After waiting an hour and a half on a table, we were seated. We ordered sodas and waited 45 minutes before anyone took our order. After fifteen minutes, the waitress returned to say that one of the dishes we had ordered was unavailable. Our 6 year old daughter still hadn’t been given her apple juice in this time. When the food arrived, both pasta dishes were cold but there was no server around to ask for a replacement, and to be honest, we were far too hungry, that we started to eat the food. The waitress returned with the apple juice and we told her the pasta was cold and she said the kitchen was really busy. The manager appeared and said she would take the price of one pasta off the bill. Then we noticed that my daughter’s slider was completely raw in the middle. She’s 6 and hadn’t said anything but we noticed half way through how uncooked it was. The waitress said the manager would also remove this but we received no apology and the manager didn’t even come back out to speak to us. We explained that we had been so looking forward to the trip as we had been previously and we were so disappointed this time around. We couldn’t even bring ourselves to order our much anticipated cheesecake and we were so upset with the service, food quality and wait times.

The food was not seasoned as it used to be. I got chicken Maderina that shouldn’t have any omelet or any egg at all and I found that chicken was covered in a crust of omelet, which could be because the cook used the same skillet for another plate that had eggs. I am so disappointed of the quality of food I got and it’s not worth any of my money. The waiter was okay but despite of us complaining he didn’t really do anything.

What happened to the food at this place ? I don’t know who cooked our brunch but it was awful. Absolutely disgusting , I used to love it… What happened? Waitress was nice , and was so looking forward to eating my eggs Benedict , as I haven’t been there in years due to covid etc. (It was my favorite, besides the cheesecakes.) Yuk. NOTHING BUT SALT, GOOPY GROSS TASTING SALT TONS OF IT. THE CANADIAN BACON , TONS OF SALT, THE HOLLANDAISE, NOTHING BUT SALT.. THE EGGS .. SALT IT WAS GROSS.I WAS TRYING TO BE POLITE , BUT COULD NOT EAT THE SECOND EGG, MUFFIN.. THE SIDE OF XTRA H SAUCE , WAS COLD AND GROSS,. THE HOME-FRIES, WERE HARD Over SEASOND FROZEN CRAP..IT WAS AWFUL.. I was shocked totally shocked and extremely disappointed .. . Was the worst, Waitress asked if I wanted a box to take it home.. I politely said no thank you. My husbands French toast was two pieces of bread, cut diagonally, period.. for 16-17,00..slapped on a plate. Thats it. It was the worst food I’ve ever eaten …I left the waitress a $ 7.00 tip after paying 41 dollars on my gift card. I just left and decided to never go back This was the lake grove smithaven mall location. Pretty bad how it went down hill, I used to love this place for brunch..

Horrible time - the steak fries I ordered had lukewarm steaks, twice! Also, keeping in mind that the steak is supposed to be had with the fries, it was incredibly small, like 5 times. Forgot to give me a steak knife, like, 5 times. Dismissive bartenders. One seat at the bar had uncomfortably little space behind me for sooooooo many customers going to the restroom so close behind me, especially during soccer. Had the saltiest, driest, most lukewarm chicken in chicken pasta. It was disgusting

I'm 83 so it may not be the worst fish and chips I've ever had but it's close! Absolutelutely tasteless...I could have been eating anything.

Four of us went to the Willow Grove restaurant for dinner. It was crowded but we were seated immediately. The waitress was very nice and attentive. We ordered drinks, one being an old fashion, which had the ingredients listed in the menu. Well the drink was horrible. The manager came over and claimed they changed the ingredients to include cherry syrup. He offered to take the drink back for something else. Then dinner began to arrive. Problem was only two dinners came. We were informed by the waitress that the other two dinners were taken to the wrong table. The manager once again appeared our table to tell us that the two dinners were being remade and would be out shortly. He asked if he could get us some french fries or soup while we waited. We informed him that one of the dinners that was delivered was wrong. He immediately took that back and said he would replace that one also. Now one person had their dinner. It took a good half an hour for the dinners to be remade. The manager kept appearing at our table, apologizing and saying it would only be a few more minutes. Finally, the dinners came out and one was a burger that was supposed to be medium rare and it was cooked well done. By this point we had had enough and just decided to eat what we had. That's when I noticed that the lettuce on my sandwich was cabbage. I have eaten here many times in the past but only for lunch and had a wonderful experience. Of course this was the night that I had had friends come in from another city to have dinner with us. The experience was so bad all we could do is laugh. Never again!

I had a Carne Asada (roast meat), cut pieces of spicy meat, which looks not fresh, but like kept in a freezer for a long time, most of the plate was Rice with no flavor, and a bunch of corn kernel, very bad.