The Cheesecake FactoryReviews of thecheesecakefactory.com

Since the Pandemic I've been ordering take out. For the past three times I've gone to the location in Coral gables, the food was horrible. Cheesecake factory is my favorite restaurant dont know what's going on but it needs much improvement. Very disappointed in the presentation of the food and the taste.

I NEVER write reviews. But I am a woman on a mission to somehow get the truth out on everything I see wrong in this screwed up world. I gave a score of one only because the staff at the Short Hills NJ location were friendly and helpful. The food stinks now at the Cheesecake Factory since COVID has impacted dining in and you can only take out. I paid nearly $15 for a veggie burger which was cold and tasteless. It fell apart at the very first bite. Never came with a side of fries. Not even ketchup. I also had a French country salad that was small and bland for $13. I am tired of crap food being served in my area. Why can't we have great restaurants like NYC. Especially those catering to vegetarians!

This was my 4th visit to the Easton location in Columbus Ohio. My 1st was a few years ago it was amazing. My 2nd visit was in June of 2020 it was also an amazing experience. Now I went in July of 2020 my waitress was rude very inattentive an sarcastic. I figured mabe she felt like we wouldn't tip her well I'm not sure but either way the service was horrible. I should have left a review then but decided against it because the food was still really good. But today I visited this location for the 4th time an again my service sucked! On top of that the bill came it was $112.55 not bad considering we had 3 appetizers an 2 entrees. I gave the waitress $140.00 which my max 20 percent tip would have been 24 dollars and some change. She told me I only have her $120.00 which I knew was wrong I counted the money twice before I gave it to her. Plus I hit the atm and withdrew $300.00 before I came an never stopped anywhere else before coming for lunch. She literally told me I didn't pay the $140.00 but gave her $120.00 So after going back an forth with her a few times I asked for the manager. He came to my table sat down beside me an told me he didn't believe she would steal so basically he called me a liar without saying those words. Gave me $20.00 an said again I don't think she stole the money. Needless to say I will NEVER come back to this restaurant again as long as I live! I am beyond offended by both of them. If this is the best they can so it is SO NOT GOOD ENOUGH! I expect my server to be honest not rude or a thief. He gave the money to me to shut me up. No she should have been held accountable. But as a woman of color it was clear he would never accept what I told him. With all that's going on in this world this company needs to do better!!!!! Very unsatisfied customer! You guys have good food but your service SUCKS!!! NOT WORTH IT TO ME!!!!!!!!

WORSE CUSTOMER SERIVCE

It is very disappointing to see another reputed eatery getting ruined y bad management. I ordered a Industrial Nachose which my wife and I have eaten several times in your retaurant. The servings used to be so larhe that we never finished 1 plate between the two of us. Yesterday's delivery to an tae out order was so stringy that no one was satisfied fior the following reasons 1. Serving size was less than half of what one used to get in the restaurant. Maybe it was becaus your management chose to fit an order in to a smaller container. 2. There was no hit Guacamole, which was one of the ingerdients. 3. Our order included additional condiments which were not supplied. 4. Finally, the order was made because of a promo which I received by email from Cheesecake factory Factory. This offer was supposed to include a free cheesecake slice with an order in excess of $30. My order exceeded $30. But, NO FREE slice was supplied. Disappointing loyal customers to the point of feeling ripped off could result is social sharing. I will not be ordering any food from :"Cheap"cake anymore. Show original message

We wanted to the one in beachwood Ohio and it was bad we waited a long time for our food the table after use got there food before we did I highly recommend do not go here it was my birthday and they did that so please do not eat here

SAVE YOUR MONEY!! Went to use a $50 gift card, had the receipt for it and it was still in the package it came in (NO WAY IT WAS USED). They come back with it out of the paper and say it has $15.94 on it. Ummm no... did you see the paper you ripped it out of?? It hasn’t been touched and where is my receipt I gave you with the amount loaded?? Oh you lost it?? Hmmm. So now I’m stuck paying $35 More. NEVER AGAIN!! RIP OFF!!

Never have i ever had the worst service at Cheesecake Factory. Love the food, don’t get me wrong but this COVID has been taken to seriously. I had to wait 45 minutes to get a table and it’s coming a Tsunami outside and want us to stand outside in it with the rain blowing. I am soaking wet. I am mad. The people waiting in the same place as us did not get told that they had to go outside. First off if you want customers do not tell them to stand out in the rain. That’s ridiculous. I’m a waitress myself and i would never tell my customer to stand in the rain. Plus the people who got done eating stood there with no mask on to wait for the rain to die down and we were told to put one on and wait outside.