The Cheesecake FactoryReviews of thecheesecakefactory.com

My friend and I went to Lake Grove location on 1/23/21 11.45 am...Ordered cosmopolitan ...I had cosmo there a few times in the past..This was the worse I ever taste...It’s wasn’t made from cranberry juice ..worse of all I did taste any alcohol in it...I keep seeping and waiting to get the right taste and asking my friend if she is testing just sugary juice.also..She said doesn’t taste like cosmo at alll.....We should of complain that time...After paying $14 a glass it’s impossible not to complain...They should have trained stuff...

The cheesecake located at Ponce de Leon in coral Gables Florida, the cashier (Elizabeth) . I asked for 2 slices of cake she was wearing gloves and she kept touching her mask yo pull it up, with the same hands with the gloves she was touching the cake to put it in the container, now.... Explain this to me.... If you are touching your mask 😷 how in the world with the same gloves that she never changed you are touching the cake, I asked to please do it again and I even apologize for asking her to do that but the covid is a serious problem, of course she didn't like it and I disliked her attitude as well , she should be the one apologizing. Cheesecake CEO if you want people to come to your restaurants train your very poor informed employees what they should do

Memphis Tn Service sucks management doesn’t care about what they are sending out as long as they get the money. There is a portion difference if you dine in but the price is the same. When I complained no one tried to make it right.

This is a fairly new location. I've been going to it (reluctantly) for about a year now. The food is always cold. Whether it was dine-in (pre-Covid) or delivery, it's just not what you would expect from an overpriced restaurant. For delivery, I always have to reheat it. When dining in, you sit down and wait... and wait... and wait.... 30 min for your food and its still cold.

I was a loyal diner with (Queens) Cheesecake Factory until October 9th. I ordered my normal meal with more than 10 year history. Evelyn pasta with no eggplant due to allergy. Cob salad with no avocado due to bad interaction with Warfarin. We got to our weekend home in Newport RI (4 hours) to our dismay to find our order was wrong eggplant and avocado was present in the meals. I called on that night and was asked to call in the morning. I spoke to the manager and informed her that I would be ordering the same items on Sunday on my return to NYC. She stated that their policy was to let guests services handle these incidents. This is not a food “did not like the meal” but your staff ignored “bringing allergies to our attention Policy” which could have lead to hospitalization and lawsuits. I asked could my order be remade on Sunday and I would bring back the Friday meal. No. I was sent (2 weeks later) a $25 gift card for a more than $50 meal with cash tip. I called and was told that in 10 years that I had complained 5 times and was flagged. I informed the manager that the Queens’ CF should have been more do to the many issues that had been experienced there. Bad service, long waits for cold food, recipe substitutions, and just below CF normal standards. I got a call from Guest Services to assure me that I was not on a list. The food is not free and who cares about a list for poor service and poor attention to details. I was appalled and was never offered the reimbursement for food that could not be eaten. We were loyal to this restaurant and felt the slap in the face. More than 10 years and 5 complaints would make a better restaurant try to make it right. Cheesecake Factory was a colossal failure in customer services. $10 dollars worth of ingredients to lose a more than a 20 year Copy of receipt: ELMHURST, NY 90-15 Queens Boulevard, Elmhurst, NY 11373 Queens Center (718) 699-1212 Order # 871405263 (Note: You do not need this number to pickup) Customer Name: Wayne Customer Email: Customer Contact Number: Payment Method: Credit Card Mastercard ORDER FOR PICKUP Order ready at 4:07 PM, TODAY (FRIDAY, 10/9/2020) For Pickup orders, please see a staff member who will direct you where to pick up your order. 1 x Oreo® Dream Extreme Cheesecake (1 x $9.50) = $9.50 ***WHIPPED CREAM ON THE SIDE. 1 x Add Vanilla Ice Cream (1 x $1.95) = $1.95 1 x Evelyn's Favorite Pasta (1 x $18.50) = $18.50 CAROLYN ***EXTRA BROCCOLI. ALLERGIC TO EGGPLANT. 1 x No Eggplant 1 x Cobb Salad (1 x $17.50) = $17.50 WAYNE ***SUBSTITUTE BROCCOLI FOR AVOCADO. ALLERGIC T. 1 x Place Dressing on the Side 1 x No Avocado SUBTOTAL $47.45 REDEEMED: CHEESECAKE10 / $10 off your order of $40 or more - see Terms and Conditions for full details. ($10.00) TAX $3.32 TOTAL

I have cooked in restaurants for over 25 years. menus ranging from breakfast, lunch, and dinner: day shifts swing shifts, and even graveyard shifts ! So knowing places can have a bad day, I always give a place at least two chances. During Cov** 19, I noticed three things 1) service has went to s**t! 2) cost has risen to compensate for the lack of customers, 3) cut in staff. I went here one last time to see if Cheesecake factory could redeem themselves, due to the last time they served soggy taco salads swimming in either meat juice or water it was one of the two and didn't matter nasty , I mean how do you frick up a salad right but apparently you can, they did, cost was another insult and added to injury during that visit, and that was lunch lol! This time went in at dinnertime and ordered from the menu and even asked, to make sure they still had it, since it was a breakfast item on the dinner menu. no problem the server said so we ordered. to give you an idea timing goes something like this: breakfast is a 6 to 10 minutes, Lunch 10 to 15 minutes and dinner depending on items 20 to 25 minutes or more, and all food comes out together and hot! This time it took well over twenty minutes for two items that would take an experienced cook 5 to 7 minutes on a good day, but instead it took well over 20 minutes and when the food came out my girlfriend got hers first and mine came about 7 minutes later. hers was warm plate warm ( in other words hers sat in the window and went dead ) while mine: the plate was hot, but food was cold! This meant the food sat in the window for over 15 minutes under a head lamp drying out and INEDIBLE! none of this was OR IS ok EVER, but when I was informed by the server that they always have one server bring out one plate and then another server bring out the second plate. that right there is a load of bullcrapt if you take a table your service it all the way through making sure food service was complete and what she should have said was I am so sorry let me take care of this right away and your meal will be compensated ! sorry to say that was the worst excuse I have ever heard from a server in 25 years when they fuuuked up, didn't time the food correctly let it die and still served it anyway and did not service the customer completely, I let her know this. so bad excuse! bad service! cold fuuuuking food!!! and still over 35.00 dollars for a cold omlete, warm potatoes and crappy excuses. So until I can go in and be guaranteed good service! hot food! and no fuuuuking excuses from anyone! I would not go here cost is to high, service is too low and food is FuuuuKING COLD!! so Cheese cake factory two visits both time a crap show. you need to train your staff better or fire em for losing you customers!! I will not be back and you can guarantee this review will be shared!!

I went to Cheesecake Factory in Braintree, Ma today with my family. Me, My Husband and my 4 kids. Waited 45 minutes for the table. That was not the issue. After we got seated, we ordered 4 bottles of sparkling water. Ana was the server. Got regular water instead of sparkling water. Order 3 pizza for kids and 2 main course for adults. Asked her for the bread. That came after kids and me almost finished the main course. When we order the main course for, we specially requested food to be extra spicy. My food was spicy and husband food was not. Me and husband is coming to the same location from last 10 years. My husband always order the same main course every time. This was the first time he order something different. My son was sitting right next to the wall. While he was eating pizza, my son and daughter jumped out. There was a bug( small cockroach) that came on the table.My son start screaming. We asked Ana if we can change the table and also told that there is a bug under the table. She called the Manager Tina. She apologized for everything. The serve Ana was very ill mannered. She had very bad attitude. When me got changed to the new table, my wife told the server Ana that my husband food is not spicy. Her reply was that you don’t have to pay for food. We took care of your bill. It was very embarrassing for my family. I am a therapist and I can pay for my bill. My husband told Tina, The Manager that he want to pay for the bill. Manager said that it is corporate policy. My husband explained everything to the Manager. She apologized for server Ana behavior. We were never embarrassed like this before. I will definitely talk to the health department about this situation. It is a big health concern.I also have the cockroach picture from your restaurant. Really Shame on the service, Server and food quality.

I wish I could give no stars The White Plains NY location is horrible. Service is horrible. Robert the manager should be fired.