The Cheesecake FactoryReviews of thecheesecakefactory.com

Food was not great. Had to send Omelette back x2. 1st ice cold, 2nd full of the requested item asked to be omitted. Waitress caught that. Service wasn't bad. Cheese cake was good. Cheesecake factory very pricey for the not so good food. Southcenter, Tukwila Wa.

They don't even deserve any star

My family and I went to the Cheesecake Factory for my birthday dinner which is a 2.5 hr drive and my first bite of my salmon had 3 bones in it. I decided to take the rest of it home so I could shreds it and found more bones. Very disappointed

Today 2/28/2021. We placed a curbside order. Our cheese cakes had been sitting out for sometime. They were beginning to get soggy. The line was back up ridiculous. First employee came to the car after 25min of waiting. He asked what we order. He went to check on it. Next employee came out and said it would be a 20min wait. Oh 😂 no sir we called it in at 2p.m. cst and didn't get it for an hour. Very disappointed!! Cheesecake factory is located in Jacksonville Florida, Towne Center

Sawgrass location in broward county is disgusting. Worst management ever. I experienced racial discrimination. I waiting 1 1/2 hr for food. Never again

THE CHEESECAKE FACTORY IN SHERMAN OAKS! The only reason I am giving this restaurant 1 star is because I like the food, but let me tell you about an unpleasant experience I had. Even though I was only in the restaurant for less than 15 minutes to pick up my meal, I still felt very uncomfortable. So, grab a cup of coffee and take a seat, while I tell you the woes of The Factory... Here goes....... I placed an order on Sunday, February 7th, and was told there was no curbside pickup, so I would have to go inside to pick up my food. I take COVID very seriously, and decided to brave the germs and enter this restaurant because I wanted Cheesecake for my bday. When I got there, I was told to wait in the line where people are ordering food. Um, I was just there to pick up, but had to wait in a line where people are trying to figure out what cheesecake to order?!?!? Seems so inefficient, when there was a cash register open on the side. Anyway, I asked Mimi, a waitress who took part of my order over the phone, if she could just take my credit card to expedite things because I felt very uncomfortable waiting indoors in a restaurant. I actually follow the government mandate and I don’t really want to fraternize with people in enclosed places. Anyway, she seemed annoyed that I asked her, and she said I just had to wait. Then, I asked the girls in the front, and they said the same thing. I asked Mimi again, to please just take my card, but she rudely said no! She finally took my credit card and as I was leaving the restaurant to wait for my order outside, she screamed to stop me because she had the order in her hands. I said that this was ridiculous that I should have been able to wait outside for my order and not have to mule around waiting for someone to process my credit card, but in a snotty voice she said that it was a fire hazard to have people waiting outside. It was Super Bowl Sunday and not many people were there, and it’s usually packed on a normal night with so many people in the front foyer waiting for a table. So, the fire hazard comment made me very upset. I didn’t like that she was annoyed at me and how she made up excuses for not helping me sooner. But ladies and gentlemen, it gets worse.... I just spoke with the manager, Matt, about my experience, and he was so defensive saying that they have the best COVID friendly restaurant around, and nobody else could help me because they do different jobs, and then he even told me that he got COVID. And this is why I wanted to wait outside because people like Matt have COVID. He also said that next time you order, just door dash, so I can pay an extra $20, plus dollars! No thanks, MATT!!! He seems like a real winner of a manager, but a typical male response. The point of my call was not to talk about COVID protocol, but I wanted to talk to Matt about how a waitress made me feel and that it bothered me so much that I called to tell the manager. He did say he will speak with the GM about my concerns, but you know as well as I know, he won’t. Matt did not listen to me at all, and it goes to show that THE CHEESECAKE FACTORY employees really need classes on how to talk to customers. Shame on you Mimi and Matt for losing a lifelong customer....

Wanted to try somewhere new to eat everything is disgusting!! Including the cheesecake never again will I go back and took 2 hours for our food to come...

My daughter sweet 16 was at the Braintree branch while we singing my daughter happy birthday a rat ran past her head. Got cought on camera. After that incident me and my poor daughter was embarrassed. She will neva forget her sweet 16.