The Cheesecake FactoryReviews of thecheesecakefactory.com

Bad Management. Plain and simple. We saw the district managers begin to fade after 2010. I don't follow M&A's but if I had to guess I would guess that someone other than a restaurateur now comprises the majority shareholder of Cheesecake Factory. Whoever is in charge doesn't seem concerned with food quality or service. Sounds like VC to me.

I personally have never went out of my way to write a bad review, but this was one of the worst experiences I’ve ever had at an establishment. I arrived to Cheesecake Factory & spoke time the host & asked for the wait time. I was told that it would be a “55 min-1 hour wait” & I waited. After the hour passed, I proceeded to the counter & asked her how many more mins I had, she said an “additional 25-30 mins”. At that point, I was livid. I’ve never had a restaurant add on ADDITIONAL WAIT TIME. I would’ve took my $ elsewhere if I would’ve known that. I have an eating disorder & I think it’s so inconsiderate & dare I say, unprofessional to keep adding on time. I honestly wanted to leave but after spending ALMOST 2 HOURS there I wasn’t going to make my friends & family just leave. Worst experience of my life. I will no longer be spending my $ there.

One of the worst service I've ever had. Had a reservation and checked in 25 minutes early for the reservation and wasn't seated for 30 minutes after the reservation time. Sat at my table for 15 minutes before anyone ever even acknowledge I was sitting there. 10 more minutes before we ever offered anything to drink. Waited 10 more minutes before we got three pieces of bread that were hard as a rock. Waited an additional 15 minutes before our order was taken. And another 30 minutes went by before my food ever arrived. I ordered mashed potatoes with my food and got French fries when they exchanged it for the mashed potatoes they came out cold and sticky. The server didn't act like he wanted to be there and showed that by throwing the bread plate onto the table instead of placing it. Food had obviously been sitting under the hot light for quite some time as the bread on my role was hard as a rock. We will never return to this Cheesecake Factory in Las Vegas again.

We went for dinner last Saturday at the Town Square location in Southlake, TX. It was my husband, Me, and our 2 daughter. Our server was Britian. From the beginning, he was rude and unfriendly. When we asked him for something he would not respond, roll his eyes, and walk away. He was waiting on tables near by as well. After waiting, when my husband called him, he turned around ignored us and started to walk away. So my husband called him "sir," a little louder to get his attention. He threw his hands up in the air and kept walking away. We got the general manager, Steve, who seemed to care less and never apologized about the whole situation and how rude and unprofessional the server was. We were assigned to another waitress, Dina, who was one of the managers. She gave us better service. But we will not be returning back to Cheese Cake Factory. You guys have poor service and the staff is rude, unfriendly, and unprofessional. The management seemed to care less about the customers as well.

Waitress added items to check not order...no it was not a mistake...the last think she ask before before getting the check was "will you be ordering any desert tonight" at which time I replied no. I requested to speak to a manager... He was of no help...(has visions of grandeur) paid check and left before situation got out of control...

Long but true. OMG!!! If I could give this place no stars I would. My daughter and kids and son in law wanted to celebrate my marriage here. We had a reservation We arrive on early for her 6:00 pm reservation , NO ONE from this establishment came over to my table to offer an explanation for the uncooked steak tacos.Needless to say the food was terrible!!! My 22.00 well done steak tacos were not well done had red showing was so tough but I was starving after waiting 2 hours to eat. I had to send it back 2 time when they bought it back the 3 rd time the manager said it looks well done to me. Little to say Karen it was not for you ( I asked for only well done steak they could not even do that. Drinks were being brought out in wrong glasses and the bread did not appear to be done it was rock hard Terrible service and food and they had the nerve to charge my daughter and son in law a 23.00 gratuity and our waitor was serving another tables food same time as us They could not come up with nothing free for the marriage girl who spent 200.00 on the reservation. This was the first and last time that this establishment will see a dime from me. My daughter was entitled to her money back and her meal free. Some PLEASE tag the owners in this. Go somewhere else Better customer service somewhere else. I am going on the Resturant Facebook page and the owners with this same complaint.

I've never been but this girl on tiktok found a frog in her food like a real baby frog it was nasty like what's wrong with yall to put a frog in someone's meal I'm so glad I never decided to eat here yall are nasty I'm surprised no ones sued yet....

Orlando restaurant, Millenia Mall. Easter Sunday (04/04/21) 5:30pm Our waiter was angry when he came to the table. We asked for a few minutes to choose our drinks - he was gone 10 mins. Another gentleman stepped in to take our order, just as our waiter returned. It was downhill from there. We thought we were in the ‘hood’ with how the waiter spoke to us Ex: you want bread? I had a strawberry daiquiri drink $11:50 that contained no alcohol. I felt I could not say anything - I did not want our angry waiter spitting in our food or worse. On top of all this the tiramisu cheesecake and strawberry cheesecake was somewhat bland.(The rest of the food was excellent.) I called the next day and spoke to the manager on duty Josh, who suggested you can not always tell if there is alcohol in a drink. I explained I am over 40 and it is not my first rodeo and I had a strawberry daiquiri at least a hundred times in my lifetime, so I think I know what one tastes like. In any case why were they questioning me about whether I wanted alcohol - I was after all choosing between the margarita and the daiquiri? Would the margarita have had no alcohol too? Josh then started to talk about his Mother. I said obviously no one there can help, I will speak with corporate instead. I called corporate - they are closed! I left a voice message and an email. My advice is talk with your money - go somewhere else. There are plenty of wonderful restaurants in Orlando that will treat you far better from the corporate office down.