The Cheesecake FactoryReviews of thecheesecakefactory.com

Went to the one in Newport Beach . Drove 1/2 hr. to get there after I was told it would only be a 10-15 minute wait. We got there and it turned out to be an hour wait. We finally got seated and were anxious for food. The waiter was friendly and we were going to order our favorites ,only to find out that they are no longer served. I ended up getting jambalaya pasta and my better half got chicken madera. Her plate was good , mine tasted good but was mostly pasta and veggies. Small cube shaped chicken pieces and 5 shrimp was hardly enough to call a meal. Maybe 2 oz. chicken at best and tons of pasta .No sausage, I get more food in a TV dinner! Right when we got our food (starving) the emergency alarm sounded super loud with flashing light. NO fire , the emergency door got triggered. Took what seemed a long time to shut it off . Needless to say it really put a damper on things. Nicely the waiter offered to box up for food to go ...we were so hungry we ate and then left. I would think someone in charge would know how to turn off the alarm quickly . The Cheesecake factory projects itself as a special place to eat, the cheese cake is still good . Beware ...stick to the cheesecake. I will not dine there again .

I went there for my birthday with 8 other people, we did not order appetizers. When the server came around for our drink order, she got to the 6th person and they said let me think a second, so she walked away without getting mine and another persons drink order. I ordered the old fashioned hamburger, fries, with no bun and ordered a side salad with ranch dressing on the side. I ended up getting a hamburger, with no fries and a side salad dressed with Caesar dressing. There were no condiments. I had to flag her down twice for ketchup and mustard and by then the burger was cold. $14.95 for a small burger patty, with no fries, is a lot of money. We spent well over $200 plus a nice tip. It was not a good birthday dinner. I know it is hard to get people to work and we were very patient, even though it was almost 2 hours since we were seated, to when we left. The portions were smaller and the prices were high. When we go there, we usually go during happy hour and sit in the bar, which is good and reasonably priced, if you can get a seat. Will not be dining there any time soon. I was not happy, on a day that should have been a happy celebration.

went 3 /13 /22 after waiting almost 2 hours the food was bad my friend had the pasta pomodoro it was very dry. wwere told the bar was first come so we waite pepole keep coming in and as soon as someone got up they grabed the seat.we get our seat at the bar the service was the worst it took for evere to take an order they never came back to get a drink order never cleaned away any dishes ,never asked if we neded anything like coffe . the food was bad the service was bad WONT GO BACK

My son got food poisoning from cheesecake factory on March 4th. He had dinner with a few friends. He ordered Alfredo Pasta and cheeseburger spring rolls. Couple hours later he was throwing up and had diarrhea. He spend all night in the bathroom. I am so disappointed with such a high class restaurant to be so careless with the handling of their food. We definitely know for sure that the food poisoning is indeed from cheesecake factory because that day, it was my son"s first and last meal to say the least! It is Saturday March 5th at 8:00PM and my son is still on the couch feeling so sick. You lost our business for sure Cheesecake Factory!

The one star is for how fancy the interior of the restaurant looked and the good server we had today. Lunch at 1:30 and still took 45 minutes to get meal. Pasta was leathery and not much taste to the Alfredo sauce. Chicken tasted like frozen and microwaved. Ordered mango key lime cheesecake to go. Began eating in the car and it had coconut all throughout the cheesecake. Tasted terrible. Definitely did not taste like key lime or mango. Stopped car, turned around, drove back to restaurant to ask for a different flavor to replace the one that tasted bad and was told by a very disrespectful manager that “if 50% was eaten no replacement would be given.” I did not eat anywhere near 50% of the nasty tasting pie but I believe because I was causing a ruckus the manager said he would make an exception just this once and give me a piece of another flavor of my choice. I even gave my daughter a bite of the mango key lime flavor and she promptly spit it out her window. Said it was loaded with coconut. Mango key lime pie should not taste like coconut pie and this did, The manager was very unprofessional and almost to the point of being rude a I felt like he was trying to bully or scare me down. I told him that I had just spent $81.00 for a lunch and that our meal wasn’t even that good to begin with. Thought I at least could enjoy my cheesecake on the way home and bit into loads of coconut overpowering a mango key lime that was awful . The food was overpriced, took too long to get and did not taste good at all. I will never be back to that restaurant again. The manager finally agreed to give me another cheesecake but with his warning that this was the only time he would it. Packed up the leftovers, of fettuccini Alfredo with chicken and shrimp. Took it home to my 16 year old grandson, who eats literally everything., He tried it and said the pasta was rubbery and the sauce was bland, stopped eating it and opted for leftover lasagna he mother made the night before. I will never eat at the Cheesecake Factory again. Not very good customer service if they expect customers to come back.

Cheese cake slices - Not only has it become very expensive but the portion of the slices has been reduced too. Very disappointed and not planning to have it again. They have lost a good customer.

Absolutely no communication. Order placed at 4pm for delivery from Cheesecake Factory in Columbia, MD at 7:20 pm. At 7:15, I get a text saying the Dasher is not yet at the restaurant. Okay, I'll wait. An hour later, no communication, no update to status. I call the restaurant and find (after being transferred to 4 different people and finally reaching a manager) that the restaurant "turned off its tablet" around 5pm because the restaurant was busy and short-staffed. I get it - I'm very understanding about labor shortages and I was polite to the manager. What I don't get is that he and the staff indicated that this is a frequent occurrence (their words were that the DoorDash tablet is the first thing to go when they get busy) and yet no one has come up with a process to let customers know that their order will not be filled. The lack of communication between DoorDash and the Cheesecake Factory and the lack of communication between DoorDash and customers is unforgiveable. Both have lost my business completely.

Our waitress was wonderful. She took 8 orders with substitutions and alterations without a notepad. That's the end of the good comments. The first two orders came out after about 20 min. The next two orders came out about 20 min later, and the next was another 20 min and then 20 min for one more order. The last order, a salad with salmon, came out long after all the other people had finished, and it was made wrong. We were able to see the waitress at the order window and when the order came back out, she sent it back as wrong again. When it finally made it to the table, the recipient had to remove items specifically not ordered (dressing and cranberries, I believe). The manager came to the table and credited the salad order. Mike is the store manager and Allison was the manager on duty. I know they were short on help, but why would you not close sections so as to not overload the cook staff? This was our 4th trip to the local Cheesecake Factory, and it is our last. I had ordered sliders, but was told they were out of buns. Don't know if they were sent from China or not, but... The burger was burned on the bottom and it was prepared wrong. Just a bad situation all around. This was at the Wolfchase Mall in Memphis on the 3rd of Jan '22.