The Cheesecake FactoryReviews of thecheesecakefactory.com

We visited The Cheesecake Factory in Nashville and I was very disappointed. I’ve eaten at a CCF 10 years ago and loved it, but I can say the food quality has gone way down hill. My chicken carbonara pasta was way too salty and the chicken had no flavor and was rubbery. My friend ordered the Bang Bang Shrimp and it was nothing at all like what it should be. Where it is usually spicy, this was very sweet, just like sweet and sour shrimp. The rice had peas and carrots also. I even asked the waitress if she was sure he got Bang Bang Shrimp and she was like ‘oh yes, that’s it’. I was extremely disappointed.

The only complaint I have, is that they advertised if you spent 50 or more you get a FREE slice of cheesecake OR ANY LAYER CAKE. When I requested the Tirimisu Cake, I was told it didn't cover that. This is the 2nd time this has happened. If you are not going to offer the layer cake, please take it out of the advertisement.

I had a curbside pickup today and had an overall bad experience, other than the food which was good as expected. The instructions for curbside pickup read as follows. “When you arrive, please wait in our parking lot. We will text you when your order is ready & will bring it out to you.” There was no clearly marked spot to park when arriving so i chose to simply stop at the curb outside of the restaurant, out of the roadway of course. I then waited nearly 15 minutes past my pickup time before going inside to retrieve my order. I was told that I’m “supposed to call because we don’t have any cameras outside to see who’s there.” I don’t blame this employee but i am very frustrated with whoever trained them. As someone with severe anxiety, this was a very exhausting experience for me. If you’re looking to order food from The Cheesecake Factory, do not go to the Thousand Oaks, CA location. Or at least don’t use their poor curbside pickup system.

My pickup order was horrible and staff was very rude on the phone.

We went to cheese cake factory all enjoying the weather then they said we must wait 2 HOURS OR MORE who ganna wait that long don't lie pretty fancy tho. But who is ganna wait 2 frickin hours just to sit down and wait more hours for food?

Visited the cheesecake factory an Millenia Mall in Orlando and was extremely disappointed. The restaurant was very busy, but staff seemed to be running about but gaining nothing. The restaurant itself was very cold especially where we were seated under an air con vent. We asked 3 times if the air con could be adjusted or switched off but it was still very cold when we left. Waitress apologised to us but it was a real spoiler in our meal as we couldn’t wait to just get out of there. In addition the soups were cold but we didn’t want to complain as the whole place was just a madhouse. Very noisy, very cold and pretty expensive for what we had.

I was given a $100 gift card and I thought that was plenty for 2 people to get well fed. Sadly, the steak plate which was $26 consisted of 10 pieces of cut up meat and one scoop of mash potatoes. The margarita was served in a small glass as well as the draft beer. Needless, to say both us left that place still hungry.

I worked at the Grand lux Cafe in the Venetian hotel when it opened in 2000 I went to one of the restaurants in Reno recently and I ordered the meal that I had every day for 5 years, I didn't recognize the flavors and what happened to the Red Cabbage that made the perfect bite. David Overton himself came the restaurants every 6 months for QUALITY ✔️ that made the difference.