The Cheesecake FactoryReviews of thecheesecakefactory.com

We were visiting the Oakland Park, IL location. Myself and a family member ordered their crusted salmon lunch special. As I was eating my salmon it tasted fishy, but I didn’t want to make a big deal about it. Later while shopping at the mall and other stores, we both made several trips to the bathroom up to arrival home which is two states away. This bad experience has ruined any chance of me ordering salmon from any menu again.

They are terrible for making reservations. Was trying to have a girls night and had a party of 8 people. I called to make a reservation. They told me I would have to go an hour and half early to try to be seated. Wouldn’t make a reservation for parties over 6 people. What family in Utah has less than 6 people! Why would you limit who can make reservations, that’s what reservations are for! This is ridiculous.

Hello, we went to your Cheesecake Factory Dadeland location for my daughter’s birthday with my family of 11. They brought the drinks and bread and so far, everything was good for the moment until we put in our food orders. After waiting and waiting about 1 and 30 minutes, the food came out and in short, we all very disappointed! All plates came to the table cold except for the 2 salads, however, those also were disappointing as the protein portion was barely noticeable. We proceeded to call the manager, Kathleen and she was very apologetic and took our food back to the kitchen to get re-done. Moments later, the food was brought back to our table semi- reheated. After confronting the manager, she once again apologized for the disappointment of our food being subpar and told us she will compensate deserts. We all left so disappointed. The manager was very apologetic, but the lack of resolution has left us not wanting to come back. I was waiting to get home to write this for you guys to know what’s going on in this location. I would like to receive a full refund for our dinner and I will most definitely not go back to this location. We celebrate most of our special events in the Cheesecake Factory and typically have no issues. However, this is not our usual location. Receipt 0709b Table 37 not sure why it says party of 6 when we were 11 as you can tell by our orders.svrch25 12/16/23 Total was $292.10

The biscuit base for the Oreo cheesecake was overdosed with cinnamon, almost unpalatable. And the Lemon Meringue Pie had a biscuit base with excessive cinnamon also (should be pastry base) & the lemon curd was lack lustre and granular. Fed them both to the chooks!

Raw hamburger

Frozen cake, small portion, total ripoff

The Cheesecake Factory has always been our favourite restaurant in the US, but unfortunately we won’t go again after our most recent experience in Orlando. The food service was appalling and not for the first time, in our last four visits in different states we have experienced similar problems. Meals arrived cold, my burger was eaten before the fries arrived 15 minutes later, the same applied to 3 other meals. The Manager did not handle our complaints well and said they were suffering because the “kitchen was backed up”, we quickly responded that it was us suffering! They should not be accommodating so many customers if the kitchen is unable to cope, it’s pure greed and bad management. It’s such a shame as the food is very good when cooked properly.

I ordered a chicken salad sandwich without the bun as I am gluten intolerant. What I received was lettuce, tomato, and mayonnaise. I truly found only two pieces of diced chicken. The manager did send over a dipping bowl of "salad" which this time was 70% mayo dressing and 30% chicken. Very disappointing!