The Cheesecake FactoryReviews of thecheesecakefactory.com

I made a complaint to the manager 3 times about my order that they messed up. I told them no tomatoes for 2 orders because they are allergic to it. When we got home only 1 of 4 foods was correct. It's been 3 months and I'm yet to be compensated. These people take customers for granted and I'm going to lobby that people should stop buying from these restaurants that think they are untouchable.

To go order cashier on 3/26 at 11:09 extremely unhelpful, horrible customer service and a bad attitude. Friendswood location

Very bad experience… I love cheesecake but the Guy who serve us was so bad … no service (no sugar for cappuccino no napkins and no glass of water!!) he was no friendly I didn’t appreciate my stay

Terrible Food. Went to cheese cake factory in Knoxville cause I was on vacation. Me and my mom’s Alfredo was NOT cooked AT ALL. Noodles were like a lasagna noodles and hard. My step father got a chilli shrimp pasta looked like wasn’t cooked same with the shrimp. Terrible experience.

Well my family of three went into the Cheesecake Factory on Shelbyville road in Louisville Ky and portions are so small! $19.00 for a bacon cheese burger and the patty was 3/8” thick and 3” diameter and the drink was 4.50 and could not heft the waiter to get refills on drinks and bread! I can go to cheddars or road house and get a 1/2 burgers that is twice as big with bacon and fries for less that 15.00 and drinks less than 3.50 and with good service!!!!!! It’s not always been like this but wow downhill for sure! Then the cheesecake $11.00 for the 35th edition cheesecake, no way! I can go to Olive Garden and get something very similar and just as good for a little under half! This is just one of the meals the other two family members order was small for the price as well! Will be my last time here!

I used to go to Cheesecake factory all the time but the last time I went I ordered Evelyn's Pasta which is my favorite dish there. The waiter said they changed it but I ordered it anyway and it was absolutely awful. I was starving so I ate it anyway but complained to the waiter and all he said was that they have changed this dish at least a dozen times. So they changed to something that tastes awful and that is ok? That was it for me. Never been back and never going back.

We were charged $6.00 for less then one ounce of pasta sauce to go for leftovers if a $150 meal snd servers was rude when I questioned the charge!

I charged $10 for a slice of cheesecake and they had the nerve to cut back on the size of the slice. Maybe they think somebody won’t notice but the sizes are now smaller cheap people give them an extra large scooping of whip cream while you cheat them on the slice.