The Cheesecake FactoryReviews of thecheesecakefactory.com

I am late giving this review, I have been out of town & then someone in my family was sick & then I caught what they had & I have been sick too, oh well! My husband & I decided to have a "Date Day" & go to eat at the Cheesecake Factory at the Summit in Birmingham, AL. We live approximately 2 hours away & this is not a place that we frequently visit. We have only been 3 other times in the 36 yrs that we have been married, we just don't visit or shop in this area. This was on 3-23-24 at 4:30 PM. I must say this was the worst & MOST EXPENSIVE experience ever! 1st, after waiting 1 hr. & 15 mins, I told my husband to lets go, I was tired of watching other people get seated that came in after us. He went to check & see what the problem was & the "boy" that took his phone #, said that he had called him 45 mins ago, & since he didn't answer, we go to the bottom of the list now! He asked the boy to check the phone # he gave him & this young fellow had keyed in his phone # incorrectly!!! So now, we are the next one in line for a table, well... no we are not!!!! They kept sitting people, I am getting more and more angry & just as I am about to leave my husband and this restaurant they take us to a table in an out of the way corner where you can't be seen! Our server came, no smile, her greeting was somewhat like she was made to show up to work & she really didn't want to be there. She told us her name but she was whispering with every breath! I had to keep asking her to repeat herself, she was terrible! I am so glad that child didn't roll her eyes at me!!!! I have been a waitress before in my younger days, this girl, the name on our receipt says: "ACHARA G" (who knows if that is correct or not) could use some customer service training, she would not check on us for anything. I wanted to keep the Menu after we ordered to look through the various types of Cheesecakes for dessert. Our server said that we COULD NOT keep it at the table, she would have to bring it back when we were ready to order later. That was B*##S*!T we all know that you can keep a Menu at the table. We literally had to stop eating because we didn't have anything to drink & there was no one to be found to ask for anything! I ordered Sheila's Chicken Salad w/o Avocado & my husband ordered Diane's Steak & Salmon Combo, Steak Medium - it came burnt, she said she would be back with a plate to take just the steak back but never came back to get it! I asked for the Balsamic Vinaigrette dressing (on the side just in case I didn't like it) & when she brought our food out to us, I tasted the dressing with my fork, & was about to ask her for a different flavor & she just looked at me and walked away...... and didn't return for approximately 30 minutes!! I asked for the Citrus-Honey-Peanut Vinaigrette, NEVER GOT IT EITHER!! When we were ready to order our Cheesecake, she brought the Menu back, I looked back at what I previously ordered, the Sheila's Chicken Salad, I told our server that I did not have any Tortilla Strips & I didn't have any Cashews on my Salad! She said that I should have brought it to her attention when she brought our food out. I told her that yes that would have been that appropriate time but, because we are not frequent customers & I wasn't that aware of what came on the salad, I didn't know until now when I looked at the Menu again. I also told her that I did try to keep the Menu after we ordered but she wouldn't allow me to do so! She said that there wasn't anything that she could do about it now, I should have let her know before I ate my Salad! SERIOUSLY....... I couldn't believe she said this to a customer? She must be trying to get fired so she can draw unemployment! Some people are just that SOORY & I do believe she is one of them! Cheesecake Factory, YOU REALLY need to look further into people and their personal skills before you hire them! This girl will make someone really "GO OFF" in that place! We did tell her that we were from Coosa Co., approx. 2 hrs. away, & that we wanted to get our cheesecake to go. She instantly asked if we wanted Cool Whip on top of the Cheesecake? I looked at her & said, "No, we just told you that we are from Coosa Co., it is approximately a 2 hr. drive & I don't think Cool Whip will be in any type of condition to eat once we get home, if we decide to eat it when we get home! Needless to say, it will be a cold day before we go on another Date Day to Cheesecake again! I did LOVE, LOVE, LOVE the Cheesecake factory, but this experience was most awful & having to pay $95.04 plus tip, over $100.00 is outrageous - especially with the service starting by walking in the door! We also got 2 teas & 3 slices of cheesecake, just to let you know the exact order. I hope my above notes helps the Company make better choices in selecting good employees. I know that it is very hard to work with the public, mainly the food service division. Thank you for your time, Sheila

This place was once pretty decent, however staff couldn’t care less and just want their 22% tips for nothing, cutlery dirty, table sticky and wet, menus with sticky condiments smeared on pages, water with dried bits of something floating and my poached egg “soft”, oh yes they got the order completely wrong too for our special weekend brunch

A company headed for bankruptcy as they will have no customers at the unreal prices they charge for mediocre food: And get this: $5 for a soda. $10 for a bowl of soup. $20 for a not great chicken parm sandwich. I will never be back.

Went to the Towson town location this past Sunday with my sisters. We were celebrating one of my sister's birthday. We were highly disappointed in our visit. I would not have given them any stars,but our waitress was nice. First, we ordered potstickers for an appetizer, and we waited 25 min for them, and the restaurant was not crowded on this Sunday afternoon. We then waited another 30 minutes for our entree's which were only, a salad, cheeseburger, and a chicken sandwich. This was ridiculous!! Then, to top it off, I had to glasses of Sangria, no price was listed. When we got the bill,we could not believe that 2 Sangria's served in a wine glass, came to $31.00!!! I talked to the manager, and told him the cost of the Sangria was outrageous, and he claimed that "corporate"sets the cost. Needless to say, I never would have ordered them, knowing they were $15 each! I will not be going back to Cheesecake Factory!!!

We waited over an hour for a table. I don't think they would have let us know if one of our party had not gone to the hostess stand. My daughter is celiac (gluten allergy). She told the waiter specifically that she will get sick if she is served gluten food. She ordered the gluten free pasta. We waited over an hour for the food. When it did come, she took 3 bites and said it tasted funny. She stopped eating and within 15 minutes, she was sick in the bathroom. Told the waiter - he seemed unconcerned. Asked him to take this off our bill - he seemed unconcerned. We waited another hour for cheesecake for the rest of the folks in the party. WOULD NOT RECOMMEND this LOCATION - GREENSBORO, NC. Horrible experience. No one seem to care.

In the past, the Cheesecake Factory was my favorite restaurant. Until my last visit and I ordered Jambalaya. It was more like chicken and shrimp with Fettuccine pasta with a lot of Olive Oil. There was barely any taste. Jambalaya is suppose to have tomatoes sauce, sausage, shrimp, and chicken over rice with a kick with flavor. That will be the last visit that I make to dine in. I will only order cheesecake in the future.

Louisiana Chicken is too greasy!!! This was 2nd visit in 3 months and problem had not been corrected .

Clackamas, OR Location We had a party of 3. The host didn’t know a simple question which was if they did free birthday dessert, said to ask the waiter. When we asked the waiter he seemed like he wasn’t sure but mentioned they do a free sundae which tasted like dollar store ice cream I might add. I noticed in the menu advertising they had free dessert offer if you sign up for the rewards with them so I asked him about it again because he didn’t mention anything about rewards previously. But apparently if you sign up it doesn’t work until two weeks later the manager notified us later at the end of our meal and would not honor the sign up. There was no happy birthday congrats. She walked away without a friendly smile of any kind like she was annoyed. The wait for our meals was way delayed. The food was over priced and tasted bland and under cooked. Alfredo pasta was $23 without any protein added vs olive garden for example with protein for $21 that has good quality taste vs cheesecake factory’s. The bread was burnt with black char all around. A spoon was not cleaned well, there was stuck on food on it which was not very pleasant to see. The whole experience was a disappointed, not worth it especially for a celebratory outing. We won’t be coming back for years.