The Cheesecake FactoryReviews of thecheesecakefactory.com

Dogs don’t belong in a restaurant! It was not a service dog and not well trained as it barked at customers and pulled excessively on leash. To top that off we got ignored by the wait staff after we were finally seated in a not busy restaurant. Even worse when we arrived back to our room I called the manager and got belittled for not complaining to him in person but he also passed us several times just sitting at a table waiting to be greeted by anyone. Will definitely think twice before returning to that establishment.

I was at cheesecake factory on Ventura blvd today to purchase a cheesecake and came across with a employee who was more interested to be a cashier than a helpful employee ,I chose at first a strawberry cake but thought what if I get different slices of cheesecake?cause I didn’t bring my glasses with me I asked her to name the 🍰,but apparently she wasn’t into helping her customers,I realized that pieces were more expensive so I went back to hole cake around that time another employee nameMegan was passing by and she overheard that I couldn’t see and needed help she approached me kindly and names all the cheesecake slices for me (I even tipped her for that) now I hear the original rude Alexis is talking about me with other employees I was shocked on her behavior,I told her that her custumer service style is minus zero and she had a nerve to tell me that at she will refuse to sell me a cheesecake??????she either had a issue with European people or she forgot her meds,spoke to area manager later that day named Coco she was lovely and promised that she will bring correction with the rude employee …,

I went with 3 other guests to The Cheesecake Factory because my mom was in town from Florida and we had a bad experience with an unpleasant manager by the name of Mary on 6-11-2024 around 8 pm this day. I had a 10% coupon off to use for my order that I asked Mary the manager about and she refused to let me use the coupon. I will never return to this restaurant chain and will tell others about this experience we had as well.

I ordered the Godiva chocolate cheese cake, and I am very disappointed. I paid over $40 for a chunk of frozen mud, and it didn't taste good at all. It tasted old.

Had Sunday breakfast where we ordered an omelette to share. It came with the choice of a side of potatoes OR freshly sliced tomatoes. We asked for the potatoes as the free side but my wife then asked if she could also have some fresh sliced tomatoes. The waiter only said yes and departed. At the meal’s end, he brought the bill and I paid for it not really looking at the bill and we left. At home I looked at the bill and there was a $4.95 charge for the potatoes and no charge for the tomatoes. I looked at the menu to see if they had tomatoes listed as a side dish but they didn’t. The waiter, without telling us, decided to charge us for the potatoes and to use the tomato request as being the omelet free side dish. I then wrote an email to the restaurant about the absurdity of it all. A few days later a CCF employee (non manager) called me about what had transpired and her only question was, “did we expect to receive the tomatoes at no charge?” My response was that we expected to get the potatoes with our omelette at no charge and if there was going to be a charge for tomatoes, that the waiter should have told us there would be a charge and what the charge would be, which never happened. She just kept repeating her original question and the conversation devolved into absurdity. We have been diners at CCF since they first opened their doors in Washington DC decades ago and have never had this experience. We are happy to pay for things when we are told there would be a charge, but when we aren’t told there’d be a charge, we don’t think it’s our responsibility to ASSUME there will be a charge through some machination that the waiter takes upon themselves to use to charge us using some inane ridiculous thought methodology.

I was celebrating my daughter's 14th birthday. There were 9 people, one baby. Dinner was fine. Waitress was good and attentive. Everything went well until the Bill came out. It did not add up correctly. We had ordered Cheesecake that was never given to us. There were drink orders from the bar on the receipt that should've been on the bar tab separately. When I spoke to the manager, he was rude and aggressively told me that the bill was correct and that he was not going to change it. I asked for a menu so I could itemize everything we had and he stood over me and kept saying I was wasting my time that the bill was correct and that I HAD TO PAY MY BILL. After about 20 minutes of going back and forth he finally agreed to redo the bill and itemize things so I could understand and sure enough it was incorrect as previously stated with items on there that we never received and a bar tab that should've been separate. My mother told the manager that he was rude and we were owed an apology he replied " For what? I don't owe you anything". He then walked away. So we went up to the front to pay our corrected bill and he came up running and made a scene like were trying to walk out on the bill. Luckily my daughter and her friends had went outside to take pictures to not have to see that embarrassing scene he caused and ruin her birthday celebration. He is not in the right position. He has no manners, is extremely rude and does not handle issues with customers well at all. We spent over $400 and he treated us as if we were less than decent paying customers. I will not return to this location.

They charged my card $10 for a tip WITHOUT MY PERMISSION!!! This was my sons favorite restaurant, but I WILL NEVER be back. Forcing people to pay a tip is a horrendous business practice. The dinner was expensive enough and all I had in my account so I could take my kids to a nice meal once just for them but you all ruined it and you screwed my account. So way to go Cheesecake Factory thanks for nothing!!!!

Took my husband to the Cheesecake Factory in Nashville and we ordered appetizers, dinner and cheesecake to go. The appetizers were alright, my "fish and chips" were absolutely horrible! $23.00 for dried out ,2 inch pieces of fish. Being that it was his birthday I didn't want to complain and ruin the experience, but I called the restaurant, spoke with a manager and he didn't have any remorse and didn't even acknowledge the awful dinner. He said I should have spoken up when it happened. I thought he might have offered a slice of cheesecake to replace this awful experience, but nothing. Won't be going back. Definitely not worth the money.