Charlene G.
WARNING DO NOT ORDER FROM THIS COMPANY…
WARNING DO NOT ORDER FROM THIS COMPANY if you need your product within their advertised 2 to 3 weeks to shipping date! I ordered this product during their Mothers day sale May 9th, not buying the color intended (cosmic grey) as there was a pre order delay of an extra 2 to 3 weeks, going with the black instead. On the site it claimed shipping within 2 to 3 weeks, as of today July 1 I have still not received order!? Had to send 2 inquiring emails before a very abrupt message that the Canaduan site was out of stock and would be an extra 2 to 3 weeks arriving sometime in mid July. What I don't understand is why they could not have sent an updated shipping date, yet they send daily emails asking me to purchase additional products. Also I noticed that they had a huge Father's day sale and now a Canada day sale, no where on their site does it say out of stock, shipping behind etc! To my thinking this is fraudulent behavior! My inquiries were not answered adequately and my concerns neglected! My advise to parents? DO NOT order this product if you need it before end of summer, order from another business
Response from The California Beach Co.Jun 5, 2026
Thank you for taking the time to share your feedback, and we are sorry for the frustration and disappointment you experienced with your order. We completely understand how frustrating it is when shipping timelines are not met and when communication is delayed. That is not the experience we want for our customers, and we sincerely apologize for that.