The California Beach Co.Reviews of thecaliforniabeachco.com

UPDATE: 1 month later finally received package suspiciously after negative review I received tracking… I ordered the playpen play mat and umbrella on a special. I received the mat and the umbrella but no playpen. I waited a couple weeks and still nothing so I reached out to customer service for a refund. Was told playpen had already shipped so refund could not be processed fine I didn’t want to cancel I wanted the playpen so I waited. Reached out again was assured playpen would be shipped soon after being told it already shipped so was lied to before. Was told I had to return the mat and the umbrella to receive a refund I didn’t want to hassle with buying a huge box to ship both back so I waited again and was assured I would receive tracking by Tuesday the 13th, absolutely nothing. Reached out on Wednesday was assured playpen was shipped and that tracking takes a while to show. Well now it’s the 17th still no tracking, no playpen and no response from company. Almost a month now and just been getting the runaround and the company holding $130 with no product in sight this was ordered and supposed to arrive before Christmas which the day ther 2 products arrived on time, at this rate I think the nice weather will be over or my daughter will outgrow it before I get the playpen. Don’t waste your money

Follow up update: contacted the direct email that was given as a reply to my previous review and never heard back at all. My item ended up shipping about a week later but “give us a chance to turn your negative experience into a positive one” just translates to “just wait another week or two” the company absolutely did nothing above and beyond and didn’t even email me back when I reach out directly. I’m also suspicious of the only positive reviews that just happen to be left the exact same date as the company’s reply responses were sent. EDIT to add: it was Austin I emailed, per his response to my previous review I reach out directly and got no response from him.

I placed an order with California Beach Company on December 3, 2025, and to this day I have not received my order, nor have I been provided with a tracking number. It has been over a month with no real progress or transparency. I’ve tried calling the company multiple times, but the phone number is always busy, which makes me question whether it’s even a legitimate line. Email is the only way I’ve been able to contact anyone, and every response is the same generic message saying they’re “backed up on shipping” and to allow more time. No timeline, no tracking, no concrete answers. At this point, the lack of communication, inability to reach customer service by phone, and extreme shipping delay make this experience feel very concerning and unprofessional. I’m extremely disappointed and honestly feel like I may have been scammed. I would not recommend ordering unless the company significantly improves its communication and fulfillment process.

Love my Pop N Go playpen from the California Beach Co. We have used it on multiple family trips, and my girls use it at home to feel comfortable and cozy. It has been an amazing time saver and helps with my kids. It's so easy to take with us if we would like. We have used it for over a year and it does not have any wear and tear yet. Thank you so much!

Absolute worst experience. This is not a legitimate California-based company and does not have a storefront despite what their branding implies. Products are drop-shipped from overseas, and the shipping timelines they promise are completely misleading—delivery can take months. Customer service is awful. They occasionally respond to texts, but never with clear or honest answers—just vague excuses and constant runaround. Since ordering, I’ve also come across multiple reports from other customers raising serious safety concerns, including products collapsing on children. Because this company is not American-made, not BBB-rated, and lacks real accountability, there is essentially no recourse when something goes wrong. Save yourself the frustration and risk. DO NOT BUY.

I placed an order for a beach towel on December 7 as a Christmas gift. The website advertised fast delivery, but after a week I still had no shipping information, and the order hadn’t even been fulfilled. When I contacted customer service, they blamed shipping companies instead of addressing the real issue. Live chat was unavailable, and email responses took about 24 hours each time. After continued delays and no progress, I ended up canceling my order. Overall, the lack of transparency and poor communication made this a very frustrating experience. I would not recommend ordering from this site if you need timely delivery or reliable support.

Customer service is terrible. They do not reply to emails. When you finally get to speak with someone, they say they never got your emails. When you finally get an email and it says to reply to the email, they again say they didn't get your email. There are other companies that offer the same product I would not purchase from them again. Buy somewhere else!

I thought this was a great pen until it got soiled. I assumed it had to be machine washable, it's made for children after all so of course it has to be machine washable...Until I tried taking the walls off. I Quickly realized it wasn't possible so I checked the website. And was shocked at their suggestion as to how to clean this playpen for children... Take It Outside and hose is it off is what they say on their website! Disgusting! You can't get anything clean with just rinsing it off with a hose even if you use soap... So very disappointed. And disgusted that they would have a product made for children that can't be cleaned in a washing machine.