Claudia G.
I went to Arizona to visit my daughter…
I went to Arizona to visit my daughter and celebrate Mother's Day. She gave me a candle-making course as a gift, which I loved. I also bought several soaps there, including the lavender one, which I adored. I made a purchase on their website because Amazon doesn't sell the three-soap set. I bought them well in advance since I was returning to Mexico soon. The website said shipping could be by mail, which takes one day, or by courier, which takes four. I chose mail, considering it could take two or three days. After nine days, I hadn't received any updates on the shipment until I sent an email. They told me they hadn't shipped it because they were having problems with their labels. I didn't receive any emails about this issue, no notifications, just a response that you don't send overnight, and that I should have bought it on Amazon. I couldn't get the soaps, and I returned to Mexico very disappointed with the service.
Response from The Bubble FactoryAug 4, 2026
We’re truly sorry that your experience didn’t meet your expectations. We completely understand how disappointing it was not to receive your order before returning to Mexico. As we shared in our email, we experienced an unexpected issue with our shipping labels that delayed your order. We also wanted to clarify that, as a small business, we unfortunately don’t have the one-day shipping capabilities that Amazon offers, even when USPS is selected as the shipping method. Because we knew you wouldn’t receive your order in time, we immediately canceled it and issued a full refund. We also reached out to offer you a complimentary bar as an apology for the inconvenience, but we never received a response. We truly appreciate that you visited our store and fell in love with our soaps. We hate that your online experience didn't reflect the level of service we strive to provide, and we sincerely hope we'll have the chance to serve you again in the future.