Bourbon CentralReviews of thebourboncentral.com

This company has the worst customer service and communication of any company I’ve ever dealt with. I had to send 10 emails over a two week period as well as leave four messages and over a dozen phone calls before I ever got a response with repeated promises that my order would be fulfilled. It was finally canceled after almost a month of waiting. I don’t leave many reviews, but this company is so bad that I felt obligated to to try to help others avoid my frustration and headache. The only way I got my money back was to dispute it with my credit card company.

Poor packaging led to my wine order being undeliverable. I placed my order in September, and emailed the company when I was told it couldn’t be delivered. They apologized and promised to resend my order with improved packaging. This never happened. When I called in December, I was told they needed 2-3 days to sort it out. I never heard back. A few days ago, I emailed and called again. Still no response. I called again today. Again, was told they needed 2-3 days. I requested a supervisor and when things got heated after he repeatedly talked over me, he became flustered and said he’d just issued the refund. The refund that he’d told me moments before that he couldn’t issue for 2-3 days. Buyer beware. Unfortunately, since the original order 4 months ago, my wallet has been stolen. When I requested that he mail me a check instead of refunding my card, he refused. I’m out the money. Never received the wine.

I can't do more than to validate everything that others have stated, many times. This company should be banned from business, scam is a polite expression, they are nothing more than thieves...simple as that. I wish there was a way we could warn everyone out there that they are terrible.

This place is toxic. They are a foreign country trying to make you believe your getting good bourbon. I have had a horrible issue with them right off the get go. They sent me 2 bottles of bourbon instead of 3 and then claimed one was 10 year and a whisle pig. What I got was buffalo trace and a whisle pig. When you call They just want you to dispute it with your credit card company and move on. Now where this get very fraudulent is They sent one of my friends 3 bottles and he got a whisle pic , Taylor's and a RD one. The RD one lable looked off just like the whisle pig bottle. We tried it and it tasted like Jack Daniels. Lol. After looking into it further you can tell they are repackaging cheap whiskey into fake bottles to save money. If you don't believe me call them and talk to them. You will see they make you feel uneasy and worried from the start. They are hiding things and dont care about the product or the customer. They only care about the dollar. Stay away!!!!!!! Foreign company taking advantage of Americans.

The bourbon mystery box is supposed to exceed the value paid (i.e. pay 300 and get 325 in value). However, the three bottles I received equate to 200 dollars max.

I placed an order on November 29. Although their website claims they ship all orders within 48 hours, they still have not shipped mine. After numerous attempts to reach the company, they tell me the product I ordered is no longer available. This may be the WORST COMPANY EVER! Avoid ordering from them.

I ordered my drink a week ago yesterday, payed for the fastest shipping and I havent gotten a update, no tracking info. Ill never use this site again

These people are scam artists. I placed an order almost a month ago and nothing. I've emailed 4 times and they answered my second message 3 weeks ago saying it is on the way. They still won't respond and I still don't have any product. STAY AWAY FROM THIS PLACE