Bourbon CentralReviews of thebourboncentral.com

Package was sent late June. FedEx label created and listed as shipped. Never received it. Contacted Bourbon Central who supposedly were sending a replacement package. As of July 13th, FedEx claims they were still waiting on the package from Bourbon Central. I’ve tried numerous time to contact Bourbon Central but I’ve been met with crickets. Horrible service. Do Not Recommend!

I ordered the top shelf mystery box on 7/12. As of 7/17, the shipment had not left the warehouse. Calling customer service gets none, other than their instruction to cancel the order by email. This is no way to conduct business. There is something wrong somewhere.

I just received my order for "The Vault" Bourbon Mystery Box and am very disappointed. This subscription was advertised as having a minimum value of $900. However, I priced out the bottles at my local liquor store, all of which were in stock, and the total retail value comes to only $730. Including shipping, I paid $860 for this shipment. Basically overpaid $130 for nothing special, not to mention I already have 3/4 of these bottles. Here is the breakdown of the bottles received and their retail pricing, and I matched it online as well: - Woodford Double Double: $170 - Angel's Envy Cask 2025: $250 - Weller Full Proof: $140 - E.H. Taylor Barrel Proof: $170 Furthermore, I also noticed that each of these bottles is listed under the "clearance" section on their retail site, bundled with other bottles. It looks like they are using these boxes to get rid of the bottles they have difficulty selling.

Placed a few orders that were seamless until: 1. Received a bottle of Doc Holliday Sherry Cask bourbon and when the bottle arrived the plastic and cap slid easily off the top of the bottle. The bourbon tasted like turpentine and was thrown away. I received no response from their customer service regarding the order. 2. Ordered a bottle of Star Hill American Wheat Whiskey on June 18, 226. Confirmation for shipping with tracking on June 20. For some reason these orders do not show anything but the tracking number in my UPS app. On July 3rd it said the bottle had been delivered to a UPS store in Minnesota, I live in Arizona. I immediately requested UPS to look into it, and emailed Bourbon Central. They responded on July 5 (Sunday, right?) via email that I was able to either wait, or cancel. I replied to cancel, and had no response. On July 9 I contacted UPS who told me they never received the package. I called Bourbon Central in the morning of July 10, and spoke to a woman who said she’d call me back. When I called 30 minutes before close same day I spoke to two reps, the second said they could cancel. As of now I have NOT received a cancellation email, or refund, and will file a fraud claim after the weekend. The risk is yours ordering here, it may be great, but when it’s not it feels like a scam. Their customer service is non-existent.

Not only does the company charge way above market for the product, including one of the higher secondary markets, they have terrible business practices and absolutely awful customer service. Do NOT trust their shipping. I chose them due to the fact that I could choose 2 day air and it still arrive a few days before Fathers Day. That did not happen and it has ruined Fathers Day. Not only that, they didn’t even follow up, try to notify me, didn’t respond immediately, anything. My package was to go out Wednesday at the latest, for it to be here by Friday. It was not even in fedex’s possession until Friday and is still sitting in NJ. Not only did they not drop it off, not attempt anything with FedEx, they also did not notify me and did not care when I had to follow up. I will NEVER use them again. Especially with how big the market is. I chose them because of the reviews & the ability to have it in here on time. Clearly is not the case. AVOID AT ALL COSTS!!!

I would give zero stars if I could. This business should not be trusted. They took my order for something they didn’t have in stock I paid $50 for 2 day shipping to arrive on time for Father’s Day. They don’t answer emails. They refunded me after I called several times. Still waiting on it!

ordered mystery box and delivered in 11 days. wrapped in air pocket wrapped and very confident it could nor be be damaged. No heavy hitters but got 2 bottles from major brands but haven't tried before and 2 bottles never heard of but the quality was excellent. thanks for expanding my bourbon palate.

Bought a bottle for a gift for a friend and still haven't been shipped. It's a high value bottle. No email respond or shipping information. It's been over a week now. I already started a dispute. Stay away. This place is not legit.