Heidi M.
Slow Response For Long Time Customers
I've been locked out of my WP dashboard all day because of a captcha error that has identified the error as being with the host. It's been at least six hours since my my last message to Blogpress asking for assistance with this - the last of three messages. Still no response. I'm sure I'll be told again that it's somehow an error on my part. However the slowness of response is the real issue.
Response from BlogPressOct 1, 2021
Hello Heidi. As you mentioned, we are not able to reproduce the error. This error is 99.9% a browser caching error. Please see the reply from our support team on how to completely clear your browser cache and cookies. Also, please refer to our posted support hours and response times. https://theblogpress.com/support-2/. For standard plans we strive to respond to all requests within one business day. Premium customers have access to VIP support including text and phone support.