thebeast.comReviews of thebeast.com

Best customer service. I am very impressed with its response time and service. I use my Beast multiple times a day.

Great response to our request about fixing the Beast large model and tried everything to help.

My interaction with the customer care team made me love my beast blender even more. After some helpful tips and diagnostics my issue was thoughtfully resolved. I was treated like a valued customer which is increasingly rare. Thank you for making a great product and being a great company to work with.

My blender is churning out some hot juice as the machine is hot. I have tried to email them 3-4 times. I got one response giving me tips and pointers on how to use it. I fear that using the machine might be dangerous but I can't get a hold of anyone.

The marketing for Beast blenders is slick and persuasive, but my experience shows this company is not trustworthy. I purchased a blender from the UK distributor, and within a few months the blade assembly developed faults. A replacement part was sent, but the issue recurred. Replacement parts have been unavailable for months, and my refund requests were ignored. The UK distributor is now in liquidation, leaving customers without recourse, yet the US brand refuses to resolve the issue. The worst company I’ve dealt with.

I placed an order on December 19, 2025(a Friday) with overnight priory delivery. a label wasn't made it on Monday, which I understand since it was the weekend. it has been over a week since I have placed the order and I have been trying to cancel the order but I have been dealing with stupid AI and it will not let me talk to real person. it says that they do not have a cancelation policy but I can return the product if I want. How am I going to return a product that I have not received yet. On top of that they want to charge another 20 for a "return label and box" I ended up just going to my bank and filling a fraud charge and explained the whole situation and they thankfully have taken care of it.

I really regret buying my Beast blender. The product itself looks great but the real test of a brand is what happens when something goes wrong, and Beast have completely failed here. My blender has been broken for almost three months and trying to claim under the warranty has been impossible. I have sent photos, videos and full explanations. Every time they tell me someone will get back to me and nobody ever does. I have had to chase and chase, I have even had to mention trading standards, and still I only ever receive empty reassurance with no actual resolution. At this price point, and from a smaller boutique style brand, I expected excellent customer service. Instead it has been one of the worst support experiences I have ever had. I honestly do not think a more established brand would treat customers like this. So yes, the machine looks nice on the kitchen counter. But if it breaks and you need to use the warranty, be prepared for a real struggle.

I gave it 1 because there isn’t a 0 Placed an order and never received it Also no response from customer service Also no refund of my $$$$ It was too late when I read other people have had the same problem Order placed 8-24-25