Theater Seat StoreReviews of theaterseatstore.com

Not Happy With the order

Seats were in the wrong configuration. Only figured this out after opening boxes and dragging them up two flights into our theater room. This is not rocket science...just a simple curved row of three seats and they couldn't get it right. The seats are now just "pushed" together and not "locked" because the arrangement is wrong. Yeah, well maybe I'll just lug them all back downstairs, repackage, and then send them back. No, guess I'll just live it.

I have been in customer service 20+ yrs and have never dealt with anyone like this. When my Theater seats showed up in early August, one of the seats didn't work. Talked to Morgan, she seemed very helpful and said it would take 2-3wks to get parts to me, a tech would call to schedule appt. Happy at first.... month goes by with no phone calls or follow up. Parts arrive after 2 months and me calling/emailing, funny now everytime I call for Morgan she is busy.. Next I have to deal w/service company. Lady is Extremely rude and now I wait another month before tech comes out. Tech comes out after 1 missed appt and another week later to tell me they sent the wrong part. Still waiting to hear back from Karen who promised me a call the very next day... that was 1 week ago!! This Company is a Joke! They sell the same products for same price as anyother online seat store!!! My next step will be better business bureau and Attorney if needed. this is the first review I have ever written about a company, usually I'm very understanding, but this company should be sales only and let another reputable company handle customer service because they are absolutely clueless!!! Worst Experience EVER!!!!!!!!!!!!

I am very pleased with the theater chairs. They appear to be good quality. I was looking at them on the web and started to place an order before deciding to check out some local stores first. A sales person called me minutes after I closed out the browser and talked me into purchasing the chairs. Everything arrived a week after he originally said it would. I really like the chairs but thought the tables and USB chargers were of poor quality for the price. I called to get a return authorization and was told I would have one within 48 hours. That was three weeks ago! I have called many times since but get routed to a voicemail after a long time on hold. Nobody returns those messages. I did receive a live rep a second time and they just told me to hang on. The girl I originally spoke with finally answered my call and told me it was on hold because I needed to authorize a $25 restocking fee. I am not sure why nobody called me to tell me this. You can get a sales person within seconds but don't expect to be able to get to a customer service rep. I still don't have my return authorizations! I have spent way too much time trying to return $125 worth of accessories! I will pay more to shop at a local store next time. To me, customer service is as important as the product. What I saved on the chairs was easily spent on time resolving my issue.

The initial order was placed in the wrong color. The corrected order did not include all of the components. Phone calls we're not returned, except by Shera in customer service. The product was delivered with an electrical connection that was too short. EVERTHING took multiple tries and many phone calls to correct. In short, I would never do business with this company again. The price was low, but the quality of the furniture is even lower.

Delievered with out white glove service. Even though I paid for it. I was called about this issue, was told they would call back with answer to complaint. Never got that call. I paid $4000.00 for a 3 seat recliner. It is NOT what I expected and planed on. The cushions are very very thin, have no support what so ever, back and bottom. Suppose to have ajustable head rests, didnt happen. I would never buy from them again and would reccomend you run now, before it's to late. By the way, They won't except a return, because I ordered the color I wanted. Guess what, that is considered a"custom order " and they won't take those back. So I'am stuck with a $4000.00 very uncomfortable, huge disapointment. I wish they would honor their claims of being the best and supportive. Wishful thinking. Anyone want to buy a 3 chair theater seat? Huge discount

We received our seats yesterday, however they are now unassembled in our garage. I was never informed that they wouldn't be assembled, and so I had them delivered at a time when only my wife was here. She asked for them to be brought inside into the basement, but the delivery man said no. Had I known, I would have waited until I was home and enlisted some help. I can not park my car in my garage, because the boxes are taking up all the room. We just moved and I dont know my neighbors enough to help me move. This should have been communicated. I looked at other retailers, and will use them from now on as I buy more furniture. I am dissapointed. Also, I was never contacted prior to them charging the other half of my credit card, nor was I contacted prior to delivery. Both were promised. I havent tried the chairs yet, because they are in my garage.

Was not happy with customer service. Item ordered to be delivered in 4-6 weeks and told an email would notify me the week of delivery. After 6 weeks passed, I called customer service and was told that it was scheduled for delivery and would arrive by Dec. 6th. When the item was not delivered by Dec. 6th I called customer service back and was told due to weather in Texas shipments were delayed and the item would be shipped and delivered by Dec. 21st. Item was not delivered as told and I called back on Dec. 23rd and was told item would not be shipped until about mid-January. At this point I was fed up with the run around and told customer service that I would like to cancel the order as I was not happy with my choice to purchase theatre seating from them. I was told by the customer service rep that they do not make promises of delivery dates and insinuated that I was incorrect and making up my claim of two unkept promises of delivery. Fortunately I printed each screen conversation of my contacts with customer service showing the statements they made for delivery. After they checked their records of my order they acknowledged my frustration and stated that they understood why I was unhappy with my experience. Ironically it came down to me requesting to cancel the order to get the seating shipped. I was notified on Dec. 26th that it was to be delivered on Saturday, January 4th. Overall, not a pleasant experience.