Theater Seat StoreReviews of theaterseatstore.com

I bought what I was lead to believe to be the newest technology in comfort (Pallister II) I was only mildly happy with the comfort. 8 weeks before I got delivery was very long w/ no communication from The Theatre Store. Only after I contacted them did I hear back, Everytime they promised to call me back with details. This never happened. They hit my credit card for the final payment and there was no delivery for almost 3 weeks after.I would recommend sitting in what you buy before ordering and if you follow thru don't expect good service.

9 weeks for delivery. When the chairs were finally delivered 1 was defected. I have no reply back from customer service since 16 Feb on repair service. I sent all the info requested. A $1500. investment defected and slow/No service...!

Before ordering my theater chair I made it clear to the order intake person that it is for recovery after my surgery and i will need it to be delivered by a certain date, after being assured of order/delivered dated with confirmation number. I was called back only to be told the chair I ordered I'd not in stock and would be delivered after my surgery date......not good. Well of course I cancelled my order with my surgery date fastly approaching. After a lot of back n forth finally got the chair in a timely fashion. I will not be ordering again because fit the price I paid it should have been EASIER. P.S. I'm guessing the chair was made in haste and the leather was sown to tight because within a week there ia small hole my the right arm compartment

I ordered seats for my theater room and they got delayed by almost a month. I had to foo low up many times and they said I can cancel my order rather than finding a solution. I am still missing a power cord to use the reclining feature.Very disappointed.