Theater Seat StoreReviews of theaterseatstore.com

We bought two theater seats from them and a sundry of accessories for the chairs as well as the warranty (not worth the paper it’s written on). 3.5 years later one seat needs repair or replacement. They’ve offered no support of us as customers during my most recent calls. 5 months ago I ordered a chaise that has never been shipped. I had to go through my bank card to dispute the charges. When I called last I asked the customer service lady to have the manager call me. That was 2 months ago. I’ve never heard from them again. If they treat their good customers this way, I can imagine that treat all customers like that. Pick a company that has personnel that are willing to do their jobs and follow through. TheaterSeat Store isn’t the one at this time that has the ability nor staff to follow through. I’d remove a STAR ⭐️ if I could. Just saying.

Very unprofessional company! Initially, ordering was easy. However, the delivery was a mess and when I called customer service, they were rude and unprofessional. We cancelled the order and purchased locally.

Delivery time sucks. Their email says they will delivery within 4 weeks. Past 4 weeks, company says they sent details to shipper and shipper is waiting to pick up. No information or no expediation or not mc

I bought 2 Octane chairs for our home theater and in a little over a year, the headrest broke on one of the chairs. It popped out of its track and sticks straight into your head. Can't recline, can't sit in it. According to the warranty, I have to pay to ship the chair to get it repaired at 80% repair cost. The chair isn't worth paying to ship it back for repair. Don't buy these chairs and don't by from Theater Seat Store

To date they (Best Buy) had to replace one set of three due to the Theatre Store not having the capability to have a Service Tech in the Atlanta Area. Customer Service Mr Wolf claims we had called for service before and we refused it....does that make sense...not to me. The Second Set of three now has a Mechanism Problem with one of the chairs...called Mr. Wolf...he advised they did not have a Technician in the area to handle the Warranty Request. I then asked him since he could not provide the Warranty Service if he would take the Chairs Back and he again refused. I then asked him for his managers name and phone bumber several times which he again refused to share. I ordered the Chairs through Best Buy thinking they had the muscle and service capability in the event there was a problem..I was wrong on that account also..Buyer Beware as these guys are scoundrels. I am not finished with them yet.

I purchased over $5K worth of chairs from TheaterSeatStore. I made the mistake of selecting the top grain leather, which are special order. I placed the order June 11th. I was told it would be 10 weeks. I put half the purchase price down. Then I am told it will be 10-12 weeks. Fast forward to October 2nd before the chairs are delivered. That is 16 weeks. Once we got the chairs we found out that the tables we ordered were not there. we had to follow up with the company to see why they were not there. We are then told the tables were backordered and would be at least another month (which in theaterseatstore time is 2 calendar months). We only found this out because we reached out to them looking for our missing merchandise. Not sure what would have happened if we had not reached out.... they offered to switch out for cheaper tables refunding the difference, but no compensation for their delay. The only thing we got from them was an extended warranty that I am sure we will never use. The chairs are comfortable and look great, but boy was it a long time getting them. If time is not a concern, and you have time to follow up with them to complete your order, then go ahead and use theaterseatstore. You will get a good product, just not before your children are grown and off to college.

Poor workmanship! Falling apart less than month after I got them! Design flaws, Called customer service 1 month after they were delived and they will not help me! DO WASTE YOUR MONEY! Ron

Buyer beware! Placed an order 3/1, received email confirmation with order number immediately. Payment processed 3/4. Unable to locate another email with an update I sent a chat message to find out it is not in stock.charged me without having the product to sell. Service support is poorly trained and only apologized for me feeling this way, not for their criminal act, robbery. Any other company sends an email notifying of the backorder giving the option in the email to cancel or wait but my card is never charged before shipping. Omg! Do not buy from theaterseatstore!!!! Give another company with morals and kindness your business. If I could give a negative review, they have earned it. I have images of the communication to prove it. Disputing these charges.