Theater Seat StoreReviews of theaterseatstore.com

To be honest the process started off a bit rocky. Due to COVID-19 the delivery of our chairs was delayed. While this was not within the control of the Theater Seat Store they went above and beyond to find a solution. The service is 5 star! Every person I talked to was incredibly helpful and responsive. Can't say enough nice things about my experience. I highly recommend, you will not be disappointed.

The experience was superb from start to finish.

This entire experience was very good. From the guy who helped me design the theatre seating to the in-home delivery, it was all so smooth and easy. I'm a big fan of this company.

From start to finish, the service was amazing! Everyone there made it easy to order and kept us updated every step of the way, even after the delivery was made. Make-A-Wish NJ is very grateful to the Theater Store for helping make Nesim's wish come true! According to his dad, "Nesim is in movie theater heaven. He loves them!"

Not only where the chairs very nice but the after sale service and support has been fantastic! I had issues with the trays I ordered and they quickly took care of it and shipped me news ones without any hassle! This happened twice and both times, the service was exceptional. I highly recommend them! A very satisfied customer, Paul.

My custom Octane theatre chairs are perfection! Although the white give delivery was not able to be performed due to Covid 19, Chelsea Ortiz went out of her way to accommodate delivery and setup via another option. She called me everyday to keep me updated on the process. Bravo Chelsea!!

As a designer, it's important that I can rely on my vendors. Without a doubt, this company has been one of the most professional suppliers I've ever had. The entire process was organized, reliable, and provided excellent service right up through the delivery and installation. Highly recommend

I bought 3 custom Fortress Madison chairs (wall hugging recline, heat, massage, mechanized head support, mechanized lumbar support, reading lamps, and cup holders) and 3 Madison chaises (same options plus swivel tables on each end) from Theaterstore.com. Fortress was able to customize these pieces to the exact inch with length, depth, height, and width. Because of precise customization they fit perfectly in my smaller 12 by 24 foot home theater. Nick Paunovich and Shara Jennett were extremely helpful in facilitating this process and responded to well over two dozen emails and phone calls promptly. The chairs and chaises are the best quality furniture items I have ever bought. I have young kids who treat them like a trampoline and jungle gym and they are as sturdy as a rock — extremely durable and high quality build. The only two issues that came up is that 1) one of the chairs was supposed to be a rocker, but didn’t really “rock” — still highly comfortable, but know Fortress does not have a true “rocking chair” option — the other two chairs were “360 swivel” and work very well. And 2) because the chairs/chaises have so many technical and electric options there is some assembly required and there was one delivery team that was not quite up to the task. But Theaterseatstore.com corrected this issue right away and sent the right team to my house the same day to fix the issue. Amazing.