Theater Seat StoreReviews of theaterseatstore.com

There was a problem with delivery of our theater seats. Thankfully the issue was assigned to Sarah who quickly identified the problem and took quick action to fixed it. Her professionalism, knowledge and customer service were exceptional and appreciated.

Sales person was extremely helpful on the online chat. It was a REAL representative who knew the product. Stuff happens (the COVID syndrome), my shipment was delayed by a couple of weeks. Chelsea was terrific in responding to my shipment query and kept me informed. 5 stars because I loved working with them. I'm guessing they will look into different carriers as the tracking was lacking on the site. All it said was "in transit" for the two weeks after it was due. Overall ... would use this company again.

Sarah Vollmer is an asset to your company as she is always honest and respectful. She goes above and beyond for her customer’s satisfaction and that is exceptional. She’s prompt and she is efficient in making sure things get done for her customers. Thanks for all your hard work and dedication to your customers. Latashia Jones Montgomery, Alabama

Pretty satisfied with the purchase. Delivery was simple and love the product so far. One item was backordered but they gave me a free accessory for the hassle. We now have a certified movie room!

Incredible shopping experience. Incredible delivery experience and I am extremely pleased with the quality of the product! Highly recommended!

I highly recommend this company! I was very impressed with their customer service and communication, even with all the nonsense happening this year. The chairs that I bought were really good quality and exactly as advertised.

Sales people were very responsive and helpful. We received leather swatches very quickly. We would have appreciated a bit more follow-up regarding status of shipping of our order - we had to inquire about it when the expected timing of receipt was overdue. Customer Service was quick in replacing items that arrived damaged or missing, though. Our set of recliners are comfortable and look great - they work really well in our small space - we are very pleased with our purchase!

Our seats arrived quickly and we love them! One of the optional accessories we order arrived with a bit of damage, so I called them and spoke with customer service rep Chelsea Ortiz. She was extremely friendly and helpful. Chelsea only asked me for a photo of the damaged part and in no time had a replacement sent to me. That is how customer service should be done. We are very happy with our purchase!