Pam J.
Exceptional Service, Exceptional Product
It's a little scary to purchase a set of theater chairs sight unseen, without the opportunity to sit in them and know how comfortable they are, how well they fit your particular body. In our case we bought one model thinking its slender design would work best with the size of our room, and then discovered they weren't as roomy as we would have liked. We contacted The Theater Seat Store about making an exchange, and they made it totally hassle-free. From the first phone call through the final exchange, The Theater Seat Store has provided excellent customer service, and delivered an exceptional product. Pleasant and professional on every call, assigning a single point-of-contact to shepherd us through our purchase from the time we placed our original order to the time our exchange was completed, and clearly focused on ensuring total customer satisfaction, they exceeded every expectation. We LOVE our theater seats and have been recommending The Theater Seat Store to everyone who sits in our chairs.