Theater Seat StoreReviews of theaterseatstore.com

The driver dropped off our chairs in our driveway on pallets, wrapped in boxes. No install, no packaging removal as promised. Also one of the chairs reclining buttons was broken

I ordered two rows of Octane seats with several attachments. I received the seats within two weeks and are great. However, the attachments are still outstanding after being ordered over a month and a half ago. I have tried emailing and do not get anything back but an automated response that they will get back to me, which hasn't happened.

Seats do not function right. No one will get back to me about it.

IF YOU WANT BAD CUSTOMER SERVICE, THIS IS THE PLACE FOR YOU.. THEY NEVER ANSWER THE PHONE OR RETURN YOUR PHONE CALLS. YOUR ALWAYS ON HOLD .. AND WHEN THEY DAMAGE YOUR PROPERTY,, I WISH YOU LUCK ON THEM MAKING GOOD!! I WILL NEVER BUY FROM THEM AGAIN!!

It took over the allotted time for the chairs to be delivered. Rather than six weeks it was I believe eight. Them on the day of delivery the chairs were lost somewhere between Texas and Florida so we had to wait another week until the found them. They were scheduled to arrive between twelve and four I never got a courtesy call and they didn't end up showing up until after six thirty. It was very unprofessional and I was not impressed with the delivery service and scheduling for the above obvious reasons.

Pretty much every step of this process has been messed up somehow. It started when I called on a Saturday to place my order of 5 Octane Turbo theater seats. I ordered my seats, including the any room delivery, and hung up thinking everything was OK. 5 days later, I still hadn't received an invoice and my credit card wasn't charged. Called back and found out my order wasn't placed. So I re-do the order, again making sure to get the any room delivery and am told by the rep that the seats are in stock in Ft. Worth, should have them in around a week (official shipping was 7-21 days). A week later, I receive just the tray tables, but still haven't received an invoice. I call to get the invoice and they send it, but there is no itemized pricing (this will be important later). I ask for a delivery estimate, and they have no idea (while not being particularly polite). Fast forward a couple of weeks, past the 21 days, and I finally receive my seats. Delivery guys show up, I go to show them what room I want them delivered to, and they say the delivery is across the threshold only. Turns out, the person who took my order didn't charge me for that, even though I had asked and I couldn't see that on the invoice since they didn't itemize the charges. Now I have 5 really heavy seats that need to get upstairs, a pregnant wife who can't help me, and I'm working late every night so getting friends to come help is nearly impossible. Once I finally do get them upstairs and set up, I find that one of the seats won't recline and they had sent me the wrong tray tables. I call them immediately and they say they're going to send a new cup holder, because that's probably where the malfunction is and will send out a tech. It's now been three weeks and I haven't heard a word from them. After doing some research, I really wish I would have gone with [External Reference] I could have spent a little more money, probably got better seats, and dealt with someone who actually knows what he's doing. The only good thing here is that the seats are pretty nice (at least the ones that do work). You may have better luck with this company, but I will definitely stay away from now on.

I ordered 4 Magnolia seats. The sales guy was very helpful and they were delivered within a week. So far, so good .... There were a couple of issues with the chairs. One was a minor issue that was probably more of a question than a complaint. The other was a potential structural issue with one of the seats. I called the sales guy and left a message ... no response. I left him another message a few days later ... again, no response. After another couple of days I called customer service. The lines were busy and a recording asked me to leave a message and someone would call back. Two days later there has still been no response. You would think that they could at least return phone calls. Hopefully it's not three strikes and you are out ... If anyone at the Theater Seat Store is reading this please have someone return my calls.

Love the selection, the price was good (not great) but they had the seating I wanted (Palliser - because they are North American-made). The site has some great tools online to measure and make sure it would fit in my space. Sales guy was helpful, although when I was ready to order I couldn't get a hold of him, left 2 message with no return call from anyone (really? hello! my wallet is out? I'm ready to buy??). This should have been a sign to me. Original delivery date was April 1 (I should have recognized that as another sign!). They didn't explain very well what that actually means - but it meant delivered to THEIR warehouse "somewhere" in Texas by April 1. Disappointing when you've been waiting 6 weeks. I can live with that but then that was delayed - without any notice, April 1st came and went. I called into customer service multiple times, they're clearly overworked (they seem to be managing calls for multiple online retailers). But when I eventually got a hold of someone I learned that my chairs were actually assembled in China (that's not mentioned on the site! another disappointment) and there were delays in coming into the country. Eventually I was given a delivery date. The home delivery was a disaster. I got a call from the 'final mile' delivery company on the day of delivery - they "couldn't find my package… could you please describe what it is?". How do you not know what my order was? and how do you "lose" 4 recliners? Numerous panicked calls: first to who I thought was the delivery company (I looked up an email from Manna talking about delivery dates) - they had no record of my delivery. Next to Customer Support, no response. Turns out Manna wasn't the final delivery company, luckily I got a call back from the guy at the warehouse and they "found" my recliners. Phew! Guy shows up, all by himself. I had to help him unload… unfortunately not before he DROPPED one of the motorized recliners from the top of the stack of 3 boxes. I tested the dropped chair, luckily works fine, no damage. In the end, I got the chairs I wanted, I'm happy with the product but I would never deal with that again. I don't believe any of it was malicious, just inept. I do NOT recommend this retailer for any large furniture purchases.