Theater Seat StoreReviews of theaterseatstore.com

We purchased a chair from the theater seat store about a year ago. When it finally came the chair was damaged badly. My husband contacted customer service and after a bit of back and forth we were sent a new chair. This experience wasn’t pleasant, but things happen. The reason I am giving this store a one star is because almost a year later we have been charged an additional $900 out of our bank account! Imagine my surprise when I went to check out balance and realized that money was missing. I contacted the theaterseatstore and back and forth by end of day was told there was an error on their merchant-e account where people were being charged again for old purchases. I was told they didn’t get the money and I needed to Contact merchant-e. Needless to say we filed a report with the bank and I contacted merchant e who were also no help, and we have yet to get a refund. Please please please do not purchase from these people if you do not want your money to suddenly go missing a year later!

Not very happy with them, I placed and Order on 12/4. I wanted delivery for Christmas, but the offered delivery by 2/14, ok, not great but ok. They required 1/2 of the money down ($1K), which I put on the credit card. No word from them about delivery. On 2/19, I called and the delivery was now estimated for 4/1, and no they would not guaranty that. So I cancled the order 2/19, they said they would return the money to my credit card (though did not get confirmation of that as promised) . As of 3/5 - no refund yet, was told "I was in the front of the line" and it would take another week to get refund back because "They only have one person who does that"... and I guess it takes that person three weeks to get arround to giving that money back,, though no promises that it will happen yet. If they are going to ask for money up front for a not-guaranteed delivery date, they would at least refund my money within a week of them falling on their face.

Do not waste your money on the white glove service. I did and the delivery guys had no idea how to assemble the chairs. My wife and 16 year old son coached them on assembly. I am not stretching the imagination at all. As I posted before, this has been a really horrible consumer experience. I will note that the customer service manager "Sarah" did help when others did not. She was professional and responsive. She should probably look for a better employer. That being said, I would never recommend to anyone they purchase from this company. Sorry but there are plenty of companies that sell high quality theater seating with great service. This just happens to not be one.

I can not recommend this company to anyone. They promised great and delivered very poorly. First, they failed on the expecation of a 10 - 12 week delivery timeframe. It took nearly 14 weeks to receive our furniture. Second, the white glove delivery that surprisingly turned out to be curb-side delivery. Last, the company refused any kind of refund for the change in delivery type. Said the delivery fee was included with the Palliser unit we purchased and no amount could be refunded.

We had a bad experience with them as we are older we ordered there so called white glove service where they deliver & put together the furniture so the day of the delivery we find out all they are gonna do is drop off boxes of furniture & leave they would be there between 12-4 so they dont show up no call no nothing they finally show up up 7:30 dropped off boxes & left what terrible customer service not even so much as a apology we are 60 yrs old it was very difficult for us to unpack & assemble heavy furniture I will never buy from them again & neither should you

The installers did a fantastic job; the truck used much less so. Thee installers removed their shoes so as not to track outside dirt into our home. The installers wore masks due to covid and placed the theater seats where I needed them. They were courteous, efficient, and professional. Their rating was 5 stars. The truck was, surprisingly, a rental. It dropped about a dozen clumps of snowy black clumps of grease on my new concrete driveway and the installers left probably not knowing the mess they caused. I tried scooping all the clumps of oil up with a snow shovel before it melted but it was still a mess. I applied kitty litter to soak up the oil on my driveway but still looks like s_it. I'd give this part of the delivery negative 5 stars if I could. Because my driveway is ruined, I gave the overall rating 1 star.

Please think twice before ordering from this company. We have been waiting for our order for 16 weeks now and were promised 8-10. The customer service manager, Shara, is rude and unapologetic. I have emailed the owner and have yet to receive a response. Think twice....

Had a chat online and then spoke with the salesperson Rob. Got a decent deal on a package of chairs and received an emailed quote to confirm. Slept on it and did some research and then by the next afternoon tried to contact Rob to proceed with the order. I got his voice mail and decided to jump on the online chat. Spoke with Ian who could care less about me as a customer and making a sale, to say the least. He said what was quoted in the system is completely different than what I was telling him. I forwarded the email from Rob and he said he had to get manager's approval even though it was written in black and white. Ian comes back on the chat and tells me that the price was only good for yesterday! What kind of car sales technique is this???? Horrible customer service and a way to deliver a front end consumer experience. I asked to speak to the manager and was told "our manager does not deal with the public." Again, what kind of response is that?!?!? Bad customer service, bad tactics and even worse, loss of a customer and sale! BEWARE!!! Lies up front = red flags...