Theater Seat StoreReviews of theaterseatstore.com

Initial customer service was great. Was told chairs would be received within 10-14 business days. Called two or three times after 3 weeks and was told the order was just waiting for pick up. Received them about 4 1/2 weeks after order. When received the chairs were easy to assemble and of good quality.

Great recliners that look good and are very comfortable. You could fall asleep in them. The delivery service wasn't that great. After scheduling a half day off to be home for the delivery, the delivery company rescheduled the delivery date the night before the delivery.

chairs are great but its been two weeks and still no tables.

Tom was my salesman. He made it easy. Received the chairs via white glove delivery in 6 days. Was suppose to get tray tables with my chairs - still haven't received. I think they are on back order. It has been 3 weeks for those - that is my only beef.

Chairs are beautiful and work great. The delivery men were quick and on time. They kept sweating all over my new chairs. It was extreamly hot outside so I think that was acceptable.

so far the seats look great. I did have some problems in that the white glove delivery was not completed as advertised, and had some troubles getting answers from the shipping company. ultimately I moved and assembled the chairs myself and theaterseatstore was quick to refund me for the white glove delivery. the one knock I have on the chairs is that the buttons that operate the recline are very sensitive, and since they are in the shared arm rest, the seats are often raised and lowered just by someone next to you moving their arm

The order process was relatively painless and someone followed up when I hadn't completed my order. The chairs were shipped very quickly and were not difficult to assemble. The chairs are very comfortable and make a nice addition to our "cave". We'll definitely use Theater Seat Store when we're ready to add more seating.

I am happy with these chairs so far. They get more comfortable the longer you sit in them. The power recline is quiet. The LED lights are neat, but i think they'll be off more often than not as they are kind of distracting for movies. I got the top grain leather and it looks and feels like nice leather. I also got two tray tables. The tables themselves are nothing special, but they are very convenient and i am glad i purchased them. They seem durable and easy to clean. Delivery was not perfect. I was told i would get a call to coordinate a delivery time. Instead, on day 14 they just showed up. The driver had a large trailer and got stuck because there wasnt any place to turn around. He ended up stuck in my driveway for 4 hours. Not really his fault, but an inconvenience nonetheless. Overall, i am happy with my purchase and look forward to many years of use.