Theater Seat StoreReviews of theaterseatstore.com

While it is understandable that sales people are not necessarily trained to handle customer's inquiries or concerns, you guys should spend a little time developing those skills. The salesmanship is cold. Rule #1, happy customers translates into repeat sales. you guys also have to improve your systems to allow customers to track orders. Finally, I was promised a repair kit for one of my chairs that was damaged in the installation process that never arrived. Want to even try make it it right for me? Feel free to look my number up in your customer database (hopefully it will be better than your tracking system) and let's talk.

Our service from Theater Seat Store was great. Our Palliser brand seats took exactly 4 months to receive. Not because they were some super custom seat, Palliser was just overbooked. Theater Seat Store was great and kept us in the loop. We got the white glove service, which was great also. What is not so great is the smell that comes off of the seats. It's a hard to describe odor that comes from underneath the seats. We've had them now for 6 weeks and the smell is still there. I have to keep the windows open in our theater room to air it out so that when we watch a movie...you're not constantly distracted by that odor. I haven't mentioned this to Theater Seat Store because I am sure there is nothing they can offer. Honestly, I would not recommend Palliser brand seats to anyone. We paid the same amount for theater seats in our last house and they were way better quality. That particular brand is no longer in business unfortunately. I would recommend Theater Seat Store though. They were great to work with and it is not their fault our seats smell horribly.

Got my two chairs but no tables. Been over a month. No ones gotten back to me about it either. Disgusted.

The new seats are great and were easy to put together with no tools needed. I did not receive the tray table I purchased on Apr. 9th (supposed to be on back order) and am still waiting for it . Communication with company was slow, The call to confirm my order was received the same day I received my seats. Other than the minor flaws in the silvery end, love the new seats.

the 5 chairs that were not damaged are great. the one chair that was damaged by the fork lift is causing a little bit of a headache. we have not had that good of luck. the pictures that were requested were sent. no response, I called today and was told that some of the pictures were to close. this is a secondary home for the whole family and is a few hours away. so, getting a third set of pictures is not making me very happy. the first time i called i was just told to take some pictures, the second time i was told what other pictures to take. today i was told that some of the pictures were too close and that they need them further away.

We ordered the Palliser II after hearing about delays in shipping from them. Tom from theater seating asured us that the seating would arrive in 6 weeks. After 6 weeks I called theater seat store and they informed me my seating would be delayed by another couple of months. Tom, our salesman suggested another model similar, Turbo edge. We had a bit of a go around getting in a timely manner, but it did arrive, and we are very happy with it. It wasn't diffi to assemble and it's very comfortable.

The chairs were finally delivered and we like them. We ordered them in early November for a scheduled delivery before XMAS. They finally arrived in late February. So while we can't complain about the chairs, or the crew that set them up, with the delivery date being so far out from what was first stated, I don't know if we would recommend ordering from Theater Seat Store in the further. Unless of course, delivery dates do not matter.

The seats look nice. They are not as comfortable as my leather recliner couch I bought at Levitz years ago. I was disappointed that no one informed me the furniture would be "dropped off" outside in large boxes. Good thing my son was strong enough to take them out. For the price, they are "ok".