Theater Seat StoreReviews of theaterseatstore.com

At the first sign of massage issues, Sarah Vollmer (Customer Support) diagnosed and sent a replacement unit that was installed and brought the seat back to life. Her empathy, follow-up and overall interaction was extremely professional but tempered with a personal touch. This follow up was as easy and pleasurable to work through as the initial purchase made late last year. It is very seldom I experience the same personal follow up from a customer service perspective that ws given at the point of purchase. Overall a true five star experience - thank-you Theater Seat Store and thank-you Sarah.

We bought a 12 seat Diesel XS950 setup for one of our clients and the result was great. The functionality, leather and overall quality of the seats turned out to be excellent. Shara Jannett specifically was extremely supportive and went the extra mile to make sure the delivery and some minor issues were fully sorted. Will definitely communicate with her for future orders

My purchase from Theater Seat Store has been a pleasant surprise, given that I have had quite a few very unpleasant ones with various other sellers in the recent past. There was a slight issue with the delivery, which was resolved quickly and efficiently by Shara. The chairs look nice and sturdy. I would definitely recommend them to my friends.

We were looking to upgrade our theater seating and we couldn't find anything reasonable or that we liked locally so I did a Goggle search which is how we found the Theater Seat Store. My wife was apprehensive about purchasing furniture site unseen so we planned a visit to Denver to go their showroom. Our salesperson, Josh was very helpful and patiently showed us the models and outlining the differences. We eventually settled on the Bliss model. Along with the seating we purchased the white glove delivery service. The seating arrived within the time frame that we were promised and the delivery people were exceptional. The white glove service was outstanding. The company quickly assembled the furniture, tested everything and were very careful not to scratch anything. It turned out to be a very good decision. We have been using the seating for 2 months now and my wife loves the heated back massage modes. I find the seats can be configured in a variety of ways so that you are very comfortable. We are very pleased with our decision and I hope this may help someone else who is looking for theater seating.

The delivery had a slight issue, but Emeline quickly made everything right and I was 100% happy with the service, and the seats. Will definitely buy from them again. A+.

Sarah was amazing!! Handled our issue quickly and professionally! She made sure everything was communicated and that we were comfortable doing the needed work to correct the issue! Great asset to your team!! Thank you Sarah!!

I purchased the Oasis LHR chir with heat and massage added to it. The chair arrived and I got it in the house and set up. Connected all the connections and plugged it into the wall. I had one connector that had no where to plug into to. Chair wouldn't work except for lights and USB charging ports. I reached out to report this issue. Talked to a few people via chat and couldn't get it resolved. A week goes by with no functioning chair. Finally I called and spoke to Sarah. Sarah worked with me in this and it took us many emails back and forth with pictures and still couldn't get it right. Sarah chose to replace my control box and wand under warranty. She had sent me an email with more pictures and that she placed the order for new parts. As I was looking at her pictures, I noticed something wasn't right. I had come to find that the factory when they built my chair they had the plug for the wand behind the felt of the chair. During transport it somehow worked its way down behind a part of the wood frame where you couldn't see it or feel it. Wasn't until I removed the control box and pulled it to the right that I moved the plug from behind the wood. Felt around and that was when I realized the plug was hidden. Simply pulled plug out and installed the control box back. Plugged in the connector and found the chair works as it should!!!! Sarah and I both were losing our minds trying to figure it out. Sarah is awesome. Can't thank her enough for all her help!!!!

I shopped around a bit to determine the best sources. I was looking for nice without paying a fortune. Found Theater Seat Store which had good prices and good reviews. The movie seating chairs are excellent. Wife and kids response was "wow"! I paid the extra for set-up as part of delivery which went ok. I wouldn't use that company again but do highly recommend taking the stress out of set-up and pay for it. What was great about it was the responsiveness from The Store. Sarah Vollmer was great. She worked with me after the purchase and then through setup. She was ready to jump in and help throughout. The best sign of a good company is not one that never has problems. Minor bumps always happen. But good companies response to customers and remedy any issues. Thank you, Sarah!