TheaterSeatStore.com is the world’s leading website to find home theater seating and all other home theater furniture seating items and accessories, period.Quick LinksHome Theater SeatingMovie SeatsMultimedia SofasAccessoriesPower Headrest & LumbarHeat & MassageBig & TallSale
Theater Seat Store (theaterseatstore.com) has 744 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cindy P.
Well it wasn't all good but Monica Zill in customer service should get a bonus. We were charged twice for the furniture we ordered but it wasn't showing on the store side, just on our credit card. Monica worked to get it taken care of and didn't just drop it when her shift was over. She worked on my behalf for several days until it was taken care of.
William D. from Rhode I.
I ordered an Octane sofa and was a bit concerned about buying something that we couldn’t try out first for comfort. The product exceeded comfort expectations and all other aspects were just as we had hoped. In addition, I spoke to a sales rep after placing my order and he was great in helping me make some minor changes while still getting the best deals they had to offer at that time as well. AND ... I just called because my wife had mistakenly closed the USB door with the wires still inserted (doh!). The rep told me that I could simply unscrew the door and try to pop it back in ... it worked and doesn’t need repair. In summary, this product and company has met or exceeded expectations. I love the accessories, and the wife and college-age kids are totally impressed with the massage feature … typically they are too harsh but this one is perfect for all. The sofa has become a nice short spa-ish reprieve from home office desk work. Our guests are also consistently impressed and consistently say “I want one too”. So much bang for buck with this product line.
Tom C.
met expectations
Mark P.
Great customer service
Bill
Emeline provided me with excellent and prompt customer assistance throughout the process of resolving my damaged chair issue. She demonstrated sincere empathy and gave customer care that could be used as an example for many others. Thank you Emeline for all your help and kind support helping me get to a resolution I needed. Kudos for a job well done!
Robert
Purchased Octane theater seating and was very pleased with the quality and craftsmanship. Had to contact customer service on a LED light issue, and Sarah was very helpful. Received replacement timely and the professional and curtious help confirmed the purchase was well made. I could give no higher recommendation to the Theater Seat Store, and especially to Sarah V!
Sean
Sarah was extremely responsive and solved my small issue. It was a pleasure working with her. We really like our new theater seats.
Brandon T.
Excellent chairs and top notch client service. Thanks!
