Theater Seat StoreReviews of theaterseatstore.com

Bought 6 chairs with white glove service, paid $400 for room of choice delivery, assembly and debris removal. The first set of drivers had no clue what was inside boxes and stated they had no idea how to assemble. We did realize that 3 of 6 chairs wouldn't fit through door because of risers so those would have needed to come off then get re installed. Anyway, they left because they didn't know what was going on. Chairs left in garage. I spoke to Charis Sambel who said she was director of call center and that she would assure me this was escalated and would have delivery company send qualified drivers. Delivery company manager called me to clarify what was needed and he stated he would send 2 drivers prepared to complete the job that was Tuesday and today is Thursday. Drivers pulled up and said they had a delivery from best buy. I asked them what they were here for and they said we don't know. They have never assembled chairs or even came with tools. I'm trying to cancel order but theater room director shara Jennet or the director Sambel will not respond to my emails. Shara even said "im not sure we can legally return these chairs". What? I spent $6600 and I'm seriously concerned about getting my money back. They ruined what was supposed to be a 50th birthday party for me which was supposed to include movies in New theater room.

Worst customer service by Chelsey at Theatre Seat Store. We ordered fifteen (15) theatre seats. They sent one wrong seat (arm rest was on the wrong side). We expected them to just make things right. Instead, they sent someone else out a SECOND time to take a look at the layout. They concluded, we received the wrong seat and needs to be exchanged. TheatreSeat Store refused to exchange the seat. They sent someone else out a THIRD time, these installers concluded same thing. They sent crew out a FOURTH time, same conclusion, wrong seat. It has been over two months and Theatre Seat Store is still giving us the run around and is refusing to exchange the seat. Do not recommend! Go elsewhere. Once they have your money, they don't care.

called the company they advertise 1499.00 for the Collection ((bait and switch)) advertising, talked to a "sales rep" he told me thats just for a chair.... I priced these EXACT sets on alibaba for400.00 a chair/ there 1 couch is 3700.00 what a absolute rippoff i questioned the guy and he was surprised i knew the background... he boasted he was in for 10 years with the company.. i said still dishonest pricing...

I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it. I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks. I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails. My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.

I would never recommend this company to anyone. After extensive discussions and research we gave our credit card to a representative for 11 red sangria microfiber Regal XL theater seats months before we needed them but to secure them. We received 5 red chairs as advertised & shown on the site and matching the fabric samples we were sent. The other 6 chairs are a very close color to pink. The chairs do not match and furthermore the red chair was used as the foundation for the paint , wallpaper and theater curtains. So far there has been no satisfactory or reasonable explanation or resolution. This company is inconsiderate, disrespectful & arrogant in thinking their time is more valuable than their customers and they literally have zero quality control. Two of the eleven chairs were damaged and ALL the boxes were in poor condition which was even noted by the delivery driver before unloading, then we discover 5 are red and 6 are pink. I have sent supporting documentation and we are considering legal action toward the company if a resolution isn’t made soon.

I purchased the Magnum LHR. A month ago and regret it. Please don’t be fooled by the pictures on there site. The chairs are absolutely cheap Chinese crap. These theatre chairs came to us in dirty damaged boxes and we knew had a feeling we messed up ordering them. They are not high quality. They are not comfortable and you will be very unhappy. Do not make the same mistake we did!! Save your money and do not buy the Octane Magnum LHR. You WILL regret it. Also please note. Even though there is a 30 day return policy, it will cost you $600. And they make you purchase the shipping boxes to ship back. Plus a $200 restocking fee per chair. Garbage, Garbage, Garbage….

I contacted the company to purchase a fairly expensive sofa and had 1 simple question; does their warranty cover my area. Some companies do not cover the area of NH where I live, so I did not want to purchase online only to find they don't cover my area. I was told I would get a call back shortly that day so I could place my order. Still no call weeks later, and gave up considering their store because of this.

I placed an order for a PILLOW in January and received it in MAY!!!! The pillow was 49.50 and was for a recliner i had ordered for my husband for Christmas. The pillow thrust his head forward and was extremely uncomfortable - I ordered brown because the chair is light brown and when my husband saw it he asked why i ordered a black pillow!!!!! So i decided to return it the day i received it and they explained it would go up the chain of command and that they would get back with me on the restocking fee and shipping!!!@@!!!! REALLY - no place to try these PILLOWS out and i have to pay a restocking fee! Shipping i can understand, but RESTOCKING - I don't know how much that will be, but this is poor customer care, thats for sure i order almost EVERYTHING online and have NEVER had to pay a restocking fee. Thumbs down to the THEATER SEAT STORE!!!