Theater Seat StoreReviews of theaterseatstore.com

Although I had issues with original shipment I love the sectional and what makes this a 5 star rating is the customer service. Charisse Sambel provided exceptional service and followed up until I was completely satisfied. It’s hard to find such dedicated service now a days and Theater Seat is lucky to have her!

Cherise Sambel was extremely helpful in making my purchasing experience with TheaterSeat Store more positive. She was very, friendly, kind, and patient. Thank you Cherise!

The Theater Seat Store website is very well designed with easy to navigate menus. The sheer amount of seating options is incredible. I love the idea of the 30 day try at home feature, where if you are not satisfied with the product you can return it - this was truly the biggest selling point for my wife who was very hesitant about purchasing something sight unseen. I had an issue with one of the chairs coming in damaged, and it took way too long for my liking to get a replacement, and to get a price adjustment, but Cherise was able to walk me off the cliff so to speak. Honestly this would have been more of a 3 star review if not for Cherise's involvement in problem resolution(s).

Cherise was phenomenal! She was so helpful in sorting out a order issue, and followed up so promptly. Great customer service!

Received my chairs on 2/7. Chairs are great! Comfortable. I will enjoy these. The $199 white glove delivery service and set up was not great. I ended up having to connect the chairs, put the rubber pads on the bottom, and figure out how to get power to each chair. As a 71 year old, this was why I was willing to pay to get them installed. I called after hours on Friday to complain, and it was not until Monday that I got in touch with customer service. Cherise is the pleasant young lady I talked too bright and early on Monday. While I was prepared to jump into an argument over the $199, Cherise listened to my short story complaint and immediately said she would refund the $199 with no questions asked. Great customer service. While I hope not to need customer service in the future, I'm hoping that Cherise answers the phone if I do. Thank you, Cherise.

Cherise knew exactly what I was talking about when I called and she took care of the problem as soon as we figured out what it was. That’s great customer service!

ordered 3 Octane seats for my Home theater, one of them came in with a damaged box. Chair was scratched and damaged. TSS replaced the chair and I am very happy with the result. Thank you for the help.

Cherise Sambel was very helpful, solved to the resolution fast and kept me a very happy customer! I highly recommend TheaterSeatstore.com