Theater Seat StoreReviews of theaterseatstore.com

We purchased two new theater chairs in January and sometime in April the LED running lights on the bottom of both chairs stopped working. I contacted Theater Seat Store and they promptly sent replacement control modules and new LED running lights for both chairs. When they arrived, we were able to replace the new control modules ourselves and everything is working again. Cherise at Theater Seat Store followed up to make sure we didn't need a technician to install the new module and told us to keep the LED lights for any future needs. We are impressed with the great customer service from initial contact to final follow up. I would recommend this company to anyone who wants to purchase a great product with great customer service. We love our seats!

Very helpful with the replacement of the broken chair we recieved

We are so glad we found this gem. We are from Michigan but heard about this place and as luck would have it there was a store on our way home from our Colorado trip. We stopped in and Tory was extremely helpful with helping us choose our set. We set a date to have it delivered and unfortunately the date somehow got screwed up and we had to wait an additional week. Normally that wouldnt be a problem, however we were going to be out of town on that dates that they were offering. Cherise went above and beyond and made sure we got our furniture before we left. The guys who delivered it couldn't have been nicer or better for the job Would definitely order from The Theater Store again for sure!

Great customers service

Cherish was amazing. She listen to my problems, was very detail oriented, and helped me with a solution. I couldn't have asked for better service. Can't remember the exact date but it was in April 2025.

Sometimes things go awry and you hope that one person can step in take ownership of the situation and make everything right. That was my customer experience with Cherise. If you need help, ask for her. You won’t be disappointed.

I can’t say enough great things about Cherise! She truly went above and beyond to ensure my concerns were addressed, demonstrating a level of care and dedication that is incredibly rare these days. From start to finish, she was not only professional and knowledgeable but also genuinely invested in making sure I had the best possible experience. Finding someone who takes the time to listen, understands the issue at hand, and follows through with such attention to detail is almost unheard of, but Cherise exceeded every expectation. Her exceptional customer service, kindness, and willingness to go the extra mile did not go unnoticed, and I am beyond grateful for her help. If every company had a Cherise, the world would be a much better place! She is a true asset, and I cannot recommend her highly enough.

Cherie was very helpful with my issue with my recliner. She gave me all the information on requested and ordered my recliner chair cushion for me and was delivered within 3 days. She guided us with the Furniture solution repair department and also gave us instructions if we wanted to insert the chair cushion ourselves. Cherise was kind and knowledgeable and is an asset to your company. She is a keeper!