Theater Seat StoreReviews of theaterseatstore.com

We had a problem with the delivery company and their "white glove" service. Despite the fact that it was their fault our chair was damaged, Cherise was exceptional in solving the issue. She is sending us a new chair to replace the damaged one and continuing the "white glove" delivery. It is rare today to find a company with true "customer service," but Cherise and Theater Seat Store definitely live up to their guarantee!

There were some damage issues with the delivery but my experience with customer service has been great. Cherise answered the phone, so refreshing not to get the runaround with an answering system and speak to a real person right away. She was proactive and pleasant to deal with. Based on the interaction thus far I am confident they will resolve the matter timely and professionally.

Cherise Sambel provided world class customer service. She consistently kept us informed about the progress of the 6 Octane recliner seats we ordered for our media room. It's people like Cherise that give customers like myself the confidence to continue to use her company for future purchases.

We looked at local furniture stores, and could not find the chairs we wanted. Online we found Theater Seat Store, chatted with a sales person and placed an order for 4 Nero Octane leather chairs. Spoke with a nice helpful woman about shipping the chairs to our location. Our chairs arrived yesterday. They are very nice leather, comfortable, and fit a tall person very well. We paid extra to have white glove delivery. While that took longer to deliver our chairs due to the local delivery service finding people to do white glove delivery, it was worth the extra fee. Two people carried the chairs through our house, set up in the room, checked electrical connections, and carried away the boxes the chairs were packed in. All we had to do was sit down and enjoy our great new chairs!!

I appreciated the prompt attention and concern by Cherise regarding an issue while making my credit card payment. She found the input error and quickly made the corrections, and I was able to complete the purchase.

We love our recently acquired Theater Seats. We were briefly disappointed when one of the chairs did not seem to work (lack of power). With the help of Cherise, CSR who took our call, she gave us a few simple steps to try and it resolved our issue. I love getting a real person when calling a company for help vs. AI or a bot. Cherise is an all-star and our experience with the Theater Seat Store has been great!

My experience with Cherise and Theater Seat Store has been great. The sales team was very thorough. I also had a small issue with one of the seats and they’ve been easy to work with to get the problem resolved. We love are seats.

I couldn’t be more happier with the folks at the Theater Seat Store. I think what sets this company apart is their ability to listen and adjust to the customer’s needs. I wanted to lock in the low prices but couldn’t take delivery until several weeks later. My sales rep Tory knew exactly what to do. The support rep Cherise was phenomenal in tracking down the order and providing shipping updates. Delivery was smooth as well. 5 stars and then some. Thank you TSS.