Theater Seat StoreReviews of theaterseatstore.com

Cherise was awesome. She listened to my concerns and quickly resolved my issue. She really cared about resolving my problem to ensure customer loyalty remains in tact.

Knowledgable, quick and friendly - what more could you ask for? Thank you!

Cherise has been helpful in our issue. When we had our chairs delivered, we received one that had the wrong arm position. She helped get a translator for the Spanish speaking delivery drivers and put in the new order for the replacement chair.

Courteous and helpful on the phone. Then responded to me quickly via email and provided the instructions that I needed to resolve my issue.

Had an issue with one of the control buttons. With videos suppled by customer service I was able to trouble shoot for them to order and replace the switch.

After a frustrating experience with a battery that I could not make work, to use on a recliner , I finally was connected to Cherise Sambel, who did her best to help me on line to make sure that it was not "operator error", but finally sent me a replacement which immediately worked and solved my issue. Thank you Cherise!

I recently had the pleasure of working with Cherise Sambel, while ordering two theater seat sectionals, and the experience was nothing short of outstanding. From the very beginning, Cherise demonstrated excellent product knowledge and took the time to carefully answer all of my questions. She guided me through the different options, explained the features in detail, and made sure I felt confident in my choices. Her professionalism and friendly attitude turned what could have been a stressful purchase into an enjoyable one. What truly stood out was Cherise’s dedication to customer satisfaction. She kept me updated throughout the ordering process, ensured that delivery timelines were clear, and followed up periodically. It’s rare these days to find someone who genuinely cares about both the product and the customer’s experience, but Cherise went above and beyond. I couldn’t be happier with the service I received and would highly recommend working with her to anyone shopping for quality furniture.

Cherise was great! Once she was on the case, she made sure to reach out promptly whenever there was a question so we could resolve it same day. Thanks!