You should have more shipping destinations on your shop.
Response from 3DoodlerSep 13, 2018
Hello,
Thank you so much for sharing your feedback.
We are always working on the continuous improvement of our products and our services.
Trust, we will do all that we can to get 3Doodler everywhere possible. Currently, we ship to over 50 different countries, and we are always looking to add more. More importantly, we add countries after we can find the best shipping options to offer our customers. We would hate to offer a product to you and then have to charge shipping prices that are extreme. In order to service some countries where we cant ship, we have set up partnerships with quite a few distributors. You can find these distributors on our site.
Thank you for your time.
Best regards,
The 3Doodler Team
LO
Lorna
Always love 3Doodler
Always love 3Doodler, especially the start but I do wish there was a decent UK seller for refills.
Response from 3DoodlerAug 30, 2018
Dear Lorna,
Thank you for your Five-Star-Rating! We are happy to know that you love our 3Doodler products.
You can see more sellers in the UK here: http://the3doodler.com/where/#u plus, we are happy to say that we are working on expanding soon. We hope you stay tuned!
Thank you and have an awesome day!
Best regards,
The 3Doodler Team
LS
Lu S.
amazing pen
amazing pen！
Response from 3DoodlerAug 9, 2018
Hello Lu Sun,
Thank you for your Five-Star-Rating!
If you need some additional tips and tricks, please reach out to us anytime. Have an awesome day!
Best regards,
The 3Doodler Team
MO
Mohammad O.
It is a really good pen
It is a really good pen. Ive been using it for many projects and it is definitely worth the price.
Response from 3DoodlerAug 9, 2018
Hello Mohammad Osman,
Thank you for your Five-Star-Rating!
We are happy that you find our products worth it. One of our company's aim is to provide a high-standard quality product and we continue to find ways to improve every day to satisfy the 3Doodler community.
If you need some additional tips and tricks, please reach out to us anytime.
Have an awesome day!
Best regards,
The 3Doodler Team
IM
Isobel M.
Product arrived in good time
Product arrived in good time. Well packaged and exactly as described.
Response from 3DoodlerAug 9, 2018
Hello Isobel M,
Thank you for your Five-Star-Rating!
We are happy to know that you are satisfied with the 3Doodler product. If ever you need some additional tips and tricks, please feel free to reach out to us anytime.
Have an awesome day!
Best regards,
The 3Doodler Team
PS
Philip S.
3Doodler Doo
Concerned a helpful staff
Response from 3DoodlerAug 9, 2018
Hello Philip Seeger,
Thank you for your Five-Star-Rating!
We pride ourselves (and are usually known) for providing excellent customer service. Thank you for your appreciation.
Have an awesome day!
Best regards,
The 3Doodler Team
YT
yu T.
the pen is very easy to use
the pen is very easy to use. love it.
Response from 3DoodlerAug 9, 2018
Hello Yu Tian,
Thank you for your Five-Star-Rating! We appreciate it.
If you need some tips and tricks with the 3Doodler pen, please reach out to us anytime. Have an awesome day!
Best regards,
The 3Doodler Team
CA
Camille
This only lasts for two hours.
I’ve always wanted a 3Doodler since the first time i heard of it a couple of years back.
I then recently ordered my first 3Doodler, and i was extremely excited and almost couldn’t wait for it to arrive to Denmark where i live.
I also started to get requests from the 3Doodler company to review my 3Dpen, before I had even received it.
When I finally got it, i started out by reading all the instructions cause I wouldn’t want to break it. I played around with it for about two hours, and I loved it, I absolutely did. My art skills are terrible but I still had fun tracing phone covers and drawings. When I hit about two hours of use, the plastic got stuck, even though I clipped off all used ends after use and i didn’t leave plastic inside to melt. I then spent a long time trying to unplug it and it finally came out, but from then on, it always get stuck. I have done everything possible to find the problem, but no plastic inside is stuck or anything. It seems that it just cant push out the plastic anymore, that the thing pushing put the plastic strands is just terrible.
I have never been so disappointed of a product at that price.
I even bought extra packs of plastic when i purchased my pen, cause i was expecting more than two hours of doodling.
Response from 3DoodlerJul 9, 2018
Dear Camille,
Thank you for taking your time in sharing your experience, we are saddened to know that you have had this difficulty with our product. But don’t worry we can resolve this for you and turn your experience into a more pleasant one, and we will make sure your extra plastics won’t go to waste!
In order to do this, we would be needing further details from you, we have sent you an email to get this resolved as soon as possible
Also, as an additional information, besides the manual there are numerous options available for fixing your issue, there's a very helpful and informative 3Doodler step-by-step and troubleshooting videos available on our website plus we have a 24-Hour Customer Service Team that are all willing to give you a live tutorial and troubleshooting session too!
We will be waiting for your reply so we can get you doodling again, as soon as possible!
Thank you and have a great day.
Best Regards,
The 3Doodler Team
