3DoodlerDraw in the air! Doodle anything in 3D with the 3Doodler 3D pen. Lift your imagination off the page! #WhatWillYouCreate?
3Doodler (the3doodler.com) has 139 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Kings Park, New York
Excellent
Children's Entertainment · Pound Ridge, New York
Excellent
Showing 8 reviews with 2 stars · Clear filters
Misty M.
Little disappointed that when my son received the wrong size filaments for Christmas. I just thought we could just get a return label and send it back for the correct ones. But instead it cost $10 to return. You can't purchase the start kit filaments anywhere else too.
Rodrigo S.
My 2 3Doodler Create pens I bought in 2020 had the same problem: filaments (ABS and PLA) got jammed at the entrance of the head, without plastic clogged after, so I have to push manually the filament for it to "print".
An A.
Haven’t received my package. And when purchasing the item from 3Doodler AUS I was not informed I was paying in us currency until I finished paying, all though the actual pen I bought last year is outstanding so not all bad
Enoch
I was quite disappointed by the 3Doodler 2.0 and Create. I saved up for it for a very long time and put a lot of thought and time into it, but when it arrived it wouldn't stop malfunctioning. The replacement units they sent me were the same. I absolutely love creating with the 3Doodler, so it is quite heartbreaking when I have to stop in my tracks every half an hour to troubleshoot my pen. I really love the customer service, though.
Erki
Makes lot of noise. Hard to make anything useful with it. Nice to play first couple of hours.
Response from 3DoodlerJun 8, 2018
Dear Erki, Thank you for your feedback. To give you a bit of information, you can expect a minimal sound of a motor, this is fairly normal whilst the pen is extruding the filament. However, if you think that the sound you are hearing is not what it should be, we are happy to take a look at it and remedy the situation as soon as possible. We have reached out to you through email today as we'd like to learn more about your specific experience and we hope you will give us the opportunity to discuss this further with you. Thank you and have a wonderful day! Best Regards, The 3Doodler Team
Steven C.
I have 24 - 3Doodler Start pens for a year. The concept is great. Kids love it. The company need to improve on the design. The pens get clogged or the filament get jam. Once it's jam or clog, it's really difficult to fix. I'm down to 5 good pens after one year. 3Doodler support team doesn't help. I really love the product, if only it could last longer. 5/28 Update: Someone from your team reached out via email about my concerning review. I reply back but never heard back from the representative. If you are able to resolve my issue, I would love to have a phone conversation/email correspondence with you or anyone from your team. Please let me know what is the best way to reach you.
Response from 3DoodlerMay 23, 2018
Dear Steven, Thank you for your appreciation and for taking the time to leave a review, we welcome all feedback as hearing from our customers is the best way we can to learn more about products and the overall experience of our customers. One of our company's aim is to provide high-standard quality products and we continue to find ways to improve every day. We’d like to learn more about your specific experience and we hope you will give us the opportunity to discuss this further with you. Please allow us to turn your experience into a more pleasant one, our 3Doodler team will be waiting for you. We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you. Thank you.
M. D.
At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The quality of this product was very poor and not exceptionally user friendly, considering I had to stop every few minutes to unclog or refill the pen with filament. I really wanted to love this pen, but in the end it was a huge let down.
Response from 3DoodlerMay 23, 2018
Dear M. Dekay, Thank you for taking the time to write about your experience with our product. We welcome all feedback as hearing from our customers is the best way we can to learn more about products and the overall experience of our customers. Firstly, we are extremely sorry to hear that you have had this issue, one of our company's aim is to provide high-standard quality products and we continue to find ways to improve every day. Besides the informative instructions we have online, we also have a dedicated 24-Hour Customer Service Team willing to give you a live step-by-step tutorial and troubleshooting session at your earliest convenience. We have sent you an email to have this issue resolved to your benefit, our 3Doodler team will be waiting for you. Please allow us to turn your experience into a more pleasant and fun one! Thank you. Best regards, The 3Doodler Team
Jane K.
For some reason my 3doodler pen stopped working and I found it very difficult to get useful help. Abigail was great and helped me via email. But after she left I was informed that I must talk to a technician. I live in eastern Australia so finding a suitable time was impossible and I don't use Skype, only telephone. In the end I gave up and rarely use the #doodler pen.
Response from 3DoodlerMay 21, 2018
Dear Jane, Thank you for taking your time to write us a feedback. We take our customer's comments and suggestions to heart. Firstly, we’re saddened to hear that you had difficulties with our product. Whilst most pen issues are instantly solved with the help of our step-by-step troubleshooting video guides, our live video tutorial session is best, this is because our support technicians can show you how to best handle and work with your pen. They can offer you some tips and tricks as well. Please allow us to turn your experience into a more pleasant one. We will make sure that your 3Doodler product will not be a waste any longer! Our 3Doodler Team will be waiting for you. Thank you.