SleeperReviews of the-sleeper.com

Response from SleeperJan 6, 2022

Hello Giulia, This is Yaroslava from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. I appreciate your feedback on the shipping and delivery process, and I have passed it along to our team! I am very sorry that it took us time to provide an update. During the holidays season, we are overwhelmed with plenty of our lovely customers wishing to speak to us, and we are doing our very best to provide the most efficient service possible. I completely understand how this situation feels and would love to make things right for you. If it is convenient for you, please reach me at [email protected] Thank you for your understanding and patience. Looking forward to hearing from you, With love and care, Sleeper team

Response from SleeperOct 25, 2021

Hi Megan, This is Nastya from the Sleeper care team. We truly appreciate your review of the return process and are sorry for any inconvenience it may have caused. We are transparent on the return guidelines on our website, however, such feedback helps us to enhance our service. I have already passed it to our team to consider improvements and have reached you via email with more details. Have a lovely day! With love, Sleeper Care team

Response from SleeperJun 29, 2021

Hi Florence, Thank you for your feedback. This is Anastasiia from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. All our garments are carefully handcrafted per each order in the atelier. The quality of Sleeper garment as well as your customer experience is very important to us. This is unusual for the Sleeper garments, thus, I would really look into what happened, pass the feedback to our production team and help you. I have already reached you via Instagram, and you can also email me at [email protected] in case you have any additional questions. Thank you for your cooperation and hope to hear soon! With love and care, Sleeper team

Response from SleeperApr 5, 2021

Hello! Thank you for your review and feedback. This is Sasha, head of the Care team in Sleeper. I am sorry to hear about this situation and would like to look into it. All our garments are handcrafted by seamstresses with up to 30 years of experience in our atelier. It's very important for us to see what had happened to avoid it in the future and make things right for you. I just send you a request for more information about your order and you can also contact me at [email protected] Thank you for your cooperation and hope to hear soon!

Response from SleeperMar 19, 2021

Hello Juzzer, Thank you for your feedback. This is Sasha, head of Care team in Sleeper. I was trying to reach you via email to work on this case and make it up a bit better for you. I am very sorry that you have a not existing shopping experience and we will definitely work on our delivery process on holiday demand time. Still, I will be very happy to speak with you and try to bright the situation for your, please email me at [email protected] if it convenient. Many thanks and take care!