The Open BoxReviews of the-open-box.com

Terrible product do not waste your time and money on this junk

bait and switch I would not waste my time, they advertise items which they do not stock. You pay for an item, later to find out is out of stock, and you have to go to the trouble to get refund which can we all know can take up to a week

When I first discovered this company I was excited about becoming a customer based on the products and prices. For my first order I purchased a iHome bluetooth speaker. It arrived right away and when I got it failed to work because it wouldn't take a charge. I followed procedure and opened a ticket regarding my issue. I received a reply apologizing and was asked if I would accept a replacement. I confirmed that I would and the replacement was shipped out. It came right away and the new speaker worked fine..... for 9 days! Then for no apparent reason the sound stopped working. I contacted the company again explaining the situation and also offering to send back both speakers (obviously at my expense). Instead of further resolving this second issue with a non-defective replacement product, I was sent an email stating that it was no longer in stock, which differs from the fact that it is actually on the company's website listed for sale, showing that there are really still more apparently available, 27 of them to be precise. I was also told that I would be refunded in full and that the two speakers that I have are mine to keep. An apology was given along with a statement that they hope to do future business with me. I definitely wont be keeping the two speakers. They are defective, and garbage as far as I'm concerned. I have no use for them, and it's insulting to even consider that I'd possibly still be interested in wanting or keeping them. Honestly, right now I don't know if I will even attempt another purchase from this company. Time will tell, but as of now, absolutely not. This has all been a big let down to me because at the end of the day I'm right where I began, wanting a bluetooth speaker that I can enjoy, which I don't yet have after almost a full month's time. My first encounter with this company has resulted with a negative outcome rather than a positive one, which unfortunately leaves me very disappointed!

By far one of the worst experiences I've ever had from a company. After I placed my order and the money was taken out of my account I called 4 days later asking if my order has shipped. They couldn't find my order then they "found my order" and said I should recieve a shipping confirmation most likely in my spam folder (never did) and they gave me a USPS tracking number that was not valid (I assumed they just added a number so brushed it off). After waiting 2 weeks for my son's tablet, which was his Christmas present, I finally called again and was told they shipped it to the wrong address in Tx (I live in NC) and they were unable to replace it.. Never using this company again..

I purchased an item as a father's day gift. Several weeks after the purchase I had to follow up because the gift never arrived. When I checked the status, I got a half-hearted response: "I do see that the order was canceled, but I also see that the tracking was uploaded to the order and then canceled. So I am not sure what is going on. Can I send the item out to you or would you just like a refund at this point?" I asked that the item be shipped as I had originally requested - no response for several weeks. Then I finally get an email asking if I wanted a refund or for the item to be shipped - when I asked that it be shipped, I was told the item was no longer in stock and a refund was issued. They also offered me a nonsense 10% discount on a future order - as if I would ever use this company for any service in the future. I usually let bad service go - but this was absolutely disgusting and my father just received an alternative gift over a month late. Thanks guys - you are absolutely awful. I am now responding to Open Box' reply - You have given me absolutely no reason to ever use your service again. A 10% discount is an absolute insult.