The Native Translator Reviews | Read Customer Reviews of the-native-translator.com

The Native Translator Reviews | Read Customer Reviews of the-native-translator.com

The Native Translator reviews

113 approved reviews, newest moderated first

James S.
Mar 11, 2018
Great service
Great service Easy to use, kept the deadlines and the quality is excellent!
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Claudia
Mar 2, 2018
Excellent quality
Excellent quality Easy order process, extremly fast replies to emails day and night. Impressed!
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Brett
Feb 14, 2018
Great service!
Great service! Fast reliable and the quality I got was professional to say the least.
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Jesper O.
Feb 10, 2018
Unacceptable
Unacceptable. Paid EUR 145 online for an Authorized translation of a Chinese drivers license - needed it for the Police to swap to a Danish. Received a translation from a non-authorized Chinese native, that could not be accepted by the Police (Phoned the translator that by her own admission had no license). I asked the CEO, Mr. Björn Hallberg, for a refund. Never heard a word back from him.
Response from The Native TranslatorFeb 11, 2018
Dear Mr. Orfelt, Most of what you write is incorrect. You have written to us once on Dec 22 at 11.37 and I replied myself on the Dec 22nd at 11.41. At that time, you claimed that you had received the PDF we sent you online but the original sent from the translator directly to you was still missing and we note that you both live in the same city i.e. Copenhagen. You claim you didn't get an Authorized translation. Since Jan 1st 2016 there is no such thing as an authorized translator in Denmark (https://erhvervsstyrelsen.dk/translatoerer-og-tolke). From that date Denmark has entered a situation which is similar to what we have in the UK and the US where the translator sign the document and state that the translation is made correctly. This exactly what you have received. The translator who made the translation is the translator normally used by Danish Government authorities so there is no doubt that the drivers license she translated will be accepted by the authorities. Kind regards Björn Hallberg CEO Prologic GmbH
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Johanna
Jan 12, 2018
Smooth sailing
Placing the order was really intuitive, easy and fast. As was the delivery. I got my perfectly translated docs a day in advance, and the follow-up has been smooth and thankfully non-annoying. Thanks for the great service!
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Henry G.
Jan 12, 2018
Excellent
Excellent, nothing more to say. Very professional service and customer support available even during night. I am impressed!
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Ted
Jan 11, 2018
Excellent
Excellent Fast high quality service, I am impressed!
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Krasen P.
Dec 19, 2017
Great job
Great job Quite impressed with the quality of the Swedish translation I ordered . Really good and professional job. I would differently recommend their services . Would like to make a note that they didn't manege to deliver the translation in the expected time frame, for witch I got nothing more then one line explaining that the expected delivery date is not the exact delivery time, without an apology of any kind. I think it would be better if I was updated accordingly in advance, instead of contacting customer service myself- frustrated not knowing what's happening. Nevertheless I'm really satisfied with the job they did and will use them again.
Response from The Native TranslatorDec 19, 2017
Dear Krasen, You were updated but you didn't receive that email as you didn't get the delivery email. We do not know what went wrong there but spam filters do create some problems from time to time. We are very happy that you like the quality we provide, hope to hear from you again. Kind regards Björn Hallberg CEO
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