The Native TranslatorReviews of the-native-translator.com

Response from The Native TranslatorMay 19, 2025

Dear Magnus Harrysson, As we have explained multiple times, there are no certified translators in the world from Swedish into Brazilian Portuguese. Therefore, it is not possible to obtain a certified translation in that language variant. For this reason, we only provide certified translations into European Portuguese. In fact, it is not even possible to order a certified translation into Brazilian Portuguese on our website, and your original order clearly specifies Portuguese not Brazilian Portuguese in your order confirmation. That said, this does not mean the translation is not valid in Brazil. Of course it is. You should note that the translation also is Notarized just ensure the validity, this made free of charge for you. Kind regards Emma

Response from The Native TranslatorApr 5, 2023

Dear Holly DeVona, I am so sorry about the typo, Fillipovic instead of Filipovic. The certified translator who is also a US notary read the name incorrectly. These Russian namnes can be tricky to read when there are combinations of i and l. But he corrected within 2 hours and the delivery was still 5 days before estimated delivery time. Wish you a sunny day! Emma

Response from The Native TranslatorSep 4, 2019

Dear Taghrid Abdallah, You ordered a non certified translation to English and you got an estimated delivery time. We informed you about the fact that a non certified translation of your document will not be accepted as certain documents must be certified to be accepted outside of Denmark. The original estimate was therefore not valid any longer as it was based on your initial order. I have been through the communication between you and our customer support and nowhere can I see that they have been unfriendly. If they hadn't told you that you needed a translation that was certified you would have paid for something that would have been unusable. You paid at 09.05 on the 3rd of July and we delivered a certified translation to you at 18.34 the same day. Unfortunately it does take time for the mail to arrive to Denmark but normally it arrives from the US within 5-6 days. Kind regards Björn Hallberg CEO The Translator Group

Response from The Native TranslatorFeb 11, 2018

Dear Mr. Orfelt, Most of what you write is incorrect. You have written to us once on Dec 22 at 11.37 and I replied myself on the Dec 22nd at 11.41. At that time, you claimed that you had received the PDF we sent you online but the original sent from the translator directly to you was still missing and we note that you both live in the same city i.e. Copenhagen. You claim you didn't get an Authorized translation. Since Jan 1st 2016 there is no such thing as an authorized translator in Denmark (https://erhvervsstyrelsen.dk/translatoerer-og-tolke). From that date Denmark has entered a situation which is similar to what we have in the UK and the US where the translator sign the document and state that the translation is made correctly. This exactly what you have received. The translator who made the translation is the translator normally used by Danish Government authorities so there is no doubt that the drivers license she translated will be accepted by the authorities. Kind regards Björn Hallberg CEO Prologic GmbH

Response from The Native TranslatorSep 30, 2016

Dear Steffen, The original has been sent to you twice. The first time on the 21st of Sep the same day we sent you the PDF online and the second time on the 26th of Sep after you wrote us and said you hadn't received the original, the second time I was the one who brought the document to the postoffice so I know for sure that it has been sent. We will now send you a third original, please confirm that the address you gave us when you ordered is correct: fuglegårdsvænget 2a 2820 gentofte danmarkk We do answer emails, you have written us once on the 26th of Sep at 17.05 and we replied on the 26th at 17.46. When it comes to answering phones, no we cannot always manage as we are overloaded with translation assignments and it is more effective for us and the clients to communicate over email. Best regards Björn Hallberg CEO The Translator Group

Response from The Native TranslatorJun 5, 2016

Dear Mr Thuijs, Most of what you write are incorrect! First of all you didn't order an original, you ordered a certified translation to be used in the US to be sent to you as PDF. We let our notary in the US make one for you. As we knew the purpose of the translation our notary suggested that you got yourself an original as only the PDF might to be accepted. After discussing back and fourth for a few days YOU decided that you didn't want to pay for a shipment with DHL as you thought that the cost for the translation was so expensive so we should pay for the DHL delivery. You paid in total EUR 63 for a certified translation made by a US notary! As you didn't want to pay the DHL fee the shipment was made with ordinary US mail. You didn't kindly request anything, you have been calling us 3-4 times a day, writing e-mail 3-4 times a day threatening to tell the whole world know how bad we delivered.. Mr Thuijs, we have kept every promise on our website and even made you aware of the fact that what you ordered might not be enough something you later confirmed yourself. The fact that you didn't want to spend money on a secure shipping was solely your decision. Björn Hallberg CEO The Translator Group