tforcefreight.comReviews of tforcefreight.com

I wanted to review this shipping service as ZERO. My ordered items never arrived, when on the site it stated, delayed, delayed line haul, and attempted. I have surveillance camera’s and never saw T Force attempt. I just can’t understand why any company would contract with T Force.

Worst company I've ever had to deal with I will not deal with them again. Their left hand don't tell the right hand and the right hands got his thumb up his ass. Very rude customer service. And this was my first time and the last.

NEVER, NEVER, NEVER use them; they are the worst career I've ever experienced in my 15 years of shipping freight. T-FORCE, PLEASE GO OUT OF BUSINESS AND SHUT YOUR DOORS to save people the frustration. You should not be in business if you can't get your s**t together. Just look at the reviews tells it all, management could care less. They've had our freight tied up at their local terminal for weeks with no communication, the people at the terminal are rude and act like you are bothering them just calling to ask about your freight. The dispatch manager only works a few hours a day and gone by noon, you have to call back tomorrow. Nobody knows what's going on. You can tell they hate their jobs. Then when you check the website, it says it's out for delivery day after day and never shows up. I am the customer, you should be calling me and scheduling the delivery. I should not have to spend all my time trying to track down when my freight is going to be delivered. When I called main number the first few times they act like they got it scheduled for delivery the next day but then nothing ever shows up, this happened twice. They ended up calling the terminal, they stated they don't deliver deliver to our area, then I asked them then why in the hell did you accept our freight. They stated they were waiting on more freight to come in that needs to get delivered to our area in Lufkin TX so they can combine deliveries to make it worth their wild to make my delivery. No communication and the local terminals have no clue on what's going and their website tracking information is worthless the terminal told us. This from the terminal in Tyler Texas. Our forwarding agent had to pay to another carrier to go and pick up our freight from the T-Force terminal in Tyler Texas. This is absolutely ridiculous and this company is one big cluster fu**k. Here is our PRO#798951856

My package has been waiting at their office for 10 days. I sent in an inquiry and they sent back a generic message stating packages deliver within 24 to 72 hours of retrieval. I contacted the primary store for a refund- I now have to wait 3 more days to see if TForce finds the package and delivers it.

Well let me begin by saying that I will never personally use this freight company again, nor will I purchase anything from a vendor that uses them for their freight. They are a foreign owned company and don't really care about the end user. My freight was literally 6 hours away in Springfield MO. I am in Oklahoma City OK. It has now been 10 days since pickup and 4 days past projected delivery date (7 days later). I have created 2 different case numbers trying to find out where my freight is at. Their customer service rep can't schedule the delivery or tell me when they will call me to schedule delivery. She can however tell me it has been at my local hub since yesterday. Yet no one has called me to schedule delivery. Even though it is already several days past the projected delivery date. So now it will be next week at the earliest. The board of this company needs to fire the CEO and hire someone that knows how to run a freight company.

On January 15th, 2024 we shipped a 21' 10" round 100% wool braided rug we made for a customer with a value of $4,625.40 with specific instructions NO FORKLIFT. We were quoted $240.89 and prepaid the shipment when it was picked up. The item was delivered and left with an obvious forklift hole in the packaging and the rug. T-Force claims department has been the worst customer service experience ever and their final decision was to pay .50 per pound or $23.00. The handcrafted 100% wool braided rug we made value was $4,625.40. This is truly the most upsetting shipping experience we have ever had. Also, why we quit using UPS a long time ago and I guess why they had to "rebrand" the name so people didn't know who they were. Then, to make matters worse, T-Force turned around and billed us again for an additional $676.78 after they ruined $4,625.40 of our product and refused to help in any way. I think everyone should be aware of this horrible situation and use anyone besides T-Force for freight shipping, FedEx does a much better job, and provides accurate pricing without deception. Furthermore, no one answers the phone in Accounts Receivable even after you wait 15 minutes, they just pick up and hang up the phone,. probably because they know everyone is upset and hates the company.

This so called shipping company is absolute garbage, the people who work there are also absolute garbage. I had a bill from them for $50.00 and on their invoice there is no fees, however when I called to pay for the bill they had the nerve to tell me the total is $60.00. When I refused to pay for the additional $10.00 with the first representative hung up on me. I called again to pay for the bill and got someone else to take my payment for the $50.00 and requested for a supervisor they didn't transfer me and kept me on hold for 15 minutes. My rage came in and started calling with different phone while on hold and asked for a supervisor and told them I will not stop calling with different phone until I speak with the supervisor. It was definitely not a bluff. I finally got a supervisor on the phone and asked for his name "Jesus", this so called supervisor did not care what the problem was and not only that their VOIP was complete garbage because the delay was getting me more irritated than I already was. I told them I would make a visit to their location in Virginia and they immediately said they are no located in Virginia but instead was located in CANADA. What complete lies. I COMPLETELY ADVISE EVERYONE TO STAY AWAY FROM THIS UNPROFESSIONAL GARBAGE OF A COMPANY WHO SEEMS TO BE OWNED BY COMPLETELY UNPROFESSIONAL PEOPLE WHO HIRE UNPROFESSIONAL PEOPLE!!!

I wanted to ship a painting to donate to a museum in California. I called the 800 number and set up the shipment and prepaid by credit card and was given a pickup date immediately. The painting was not picked up, so I called back only to be told that the order was cancelled for no reason, so they set it up again with a new pickup date. The LOCAL pick up guy later called to say they don't ship art. Then they refused to refund my credit card prepayment. Oh, and by the way, they quoted me over $2,100 on the job. I later got it done for $349. So they’re gougers too.