tforcefreight.comReviews of tforcefreight.com

My shipment was supposed to be picked up, and for two days I was promised that the driver was "on the way." I called dozens of times, and each time heard the same thing – the driver is coming, should arrive soon. In reality, no one ever showed up, and I incurred extra storage fees because of their inability to complete a simple task. If this service can’t handle a basic pickup process and doesn’t follow through on their promises, it's better to look elsewhere. Highly unprofessional and incredibly disappointing.

Today ... Thomas Wells dropped in asking for us to use you as a shipper. After politely telling him that we do very little 'outbound shipping ' I Introduced him to my partner & wife who has 30 + years of experience in the freight business, I went about handling our customers. Well he then writes a NEGATIVE review on Google about his time in our shop...all of 5-8 minutes. Guess what 'You'll NEVER get any of or business" Period . I would rather strap a 300 pound box of steel to my back and walk to California than call you .

Had to call place I purchased from to get them to call and schedule drop off. Has been sitting here since the 20th suppose to deliver today says is on truck for delivery between 1-5 no show. called customer service guy put me on hold tracked driver said 20 minutes guess what still no show so guy on phone lied as we’ll definitely crappy experience I’m half tempted to refuse order and deal with this another way. As far as I’m concerned the place purchased from is just as guilty.

Need to know, Mothership transferred my LTL to TForce. This was the worse shipping company I have worked with in my 20+ years in shipping and transporting goods. Customer service is outsourced so they only give you information from a script, can hardly understand them since the accents are very thick. You know it's bad when their dock workers tell you their customers service people don't know what they're talking about. I would not use them ever again, my shipment was not delivered even though they told me it would. I had to rent a UHaul, hire two people to go to the dock and pick up my 3 pallets. When asked for a partial refund because of the additional cost, they said no. There is a reason they have a poor rating. Pretty much sums it up.

You will get a quote online for one price, then you will get a huge bill with a different amount. Customer service will do nothing.

Shipment not picked up for 7 days after supplying Bill of Lading. First the tracking number was for someone else's shipment, called and was told I just need to wait and see if the shipment would be correct. When I explained that this was not the correct shipment and I need answers, they hung up on me. The next agent dug deeper and found our correct tracking number, now they say the shipment is sitting in a T-Force hub waiting for transit, per the offshore answering service or it could be in-route. Unfortunately we tried them this time after they charged triple the quote for a previous shipment. The company shipping the products uses them, to make things easy for them, we had them handle the shipping again. Backstory, TForce was very good until they broke away from UPS. for the past few years we used them through UPS and we never had any problems. Since late 2023 they have transitioned away from having any UPS involvement and it really shows. NEVER AGAIN!

this is the worst freight company ever, no one can tell you a thing about your shipment or what is going on. Customer service is terrible. Delivery is terrible. All around just downright terrible. You are better off renting a U-Haul and delivering the products yourself. I am shocked that this company is able to even stay in business because it seems like it is run by a bunch of toddlers.

As a former ltl employee and over 15 years in my current line of work dealing with about 15 other ltl carriers, is the first time that I put my foot down from the start with a carrier and I have had a good number of hickups with other carriers. This station did not pick up on time even when they said they would, and decided to lie saying that the driver was not allowed into the property, but driver never showed up and they could have said that the driver was running late or something better than lieying. Then when time to bill, they hugely ignored the bol sent to them and also provided to the driver that finally picked up, and billed incorrectly another company. Asked over and over for the invoice with no luck, Then on top when they finally billed correct party. they charged more without customary report, charged me for asking them to correct their own billing mistake, and they put residential and lift gate charges as penalty for a true commercial location pickup that has truck height dock. Do not use this station.. I have worked with other TF stations and those others have mega rocked. Seen other opinions now and my own, this station should be restructured because they lie, they do not care from the start and abuse the customers with errors. As of today almost 3 months of follow-up, still asking them to fix their mistakes. They are soooo bad that they earned my first review here.