tforcefreight.comReviews of tforcefreight.com

I ordered a piece of equipment to be delivered, and the merchant's invoice had TForce Freight as the delivery method. I received a text stating it had shipped from the merchant and was going to TForce. I received a call from TForce to schedule an appointment for a delivery date of 11/18/2024 between 9a-4p (this is already a wide window to have someone waiting). I requested to be informed approximately one (1) hour before the driver was on their way. On 11/18/2024, I called TForce at 15:11 to inquire about the whereabouts of my order. The operator stated that the driver still had time to deliver within the original window provided. I explained to the operator that I requested a one-hour notice, which was the reason for the call. I told him I would wait until 16:00 for the driver to arrive. The driver (Manuel Herrera) called me at 16:52 and asked, "Could you meet me somewhere else to complete your delivery?". I informed the driver that wasn't an option and that he could deliver it to the address provided. The driver said I would have to reschedule the delivery because my order was in the wrong truck. He said, "This is on the wrong truck, and it's an 18-wheeler". I was confused about what that had to do with making the delivery. He stated, "I can't drive the truck into the neighborhood." I informed him that 18-wheelers always make deliveries in the neighborhood. He noted that all his drops say that. I asked the driver if he knew he couldn't make the delivery and why he hadn't informed me of this earlier that morning. Why didn't you have them put it onto another truck? He responded by saying, "I'm just the driver". I answered that you are the driver who knows what's on his truck and where it's going. I said a few words that weren't nice, but who wouldn't have after sitting around all day waiting on a delivery driver who didn't have the courtesy to call at the beginning of the day? I honestly think he didn't want to drive through rush hour traffic, so he really wanted me to meet him elsewhere. The delivery was rescheduled for the following Monday, 11/18/2024, between 9a-1p. On 11/18/2024, I called to inquire yet again about my delivery that was not arriving between the window they provided. The lady informed me that the driver would be at my home at approximately 15:30, two and a half hours outside of the second delivery window given. I asked her if there were other late deliveries, and she stated, "No, there are four more before mine, but they have no appointment time." Now I'm baffled because of how many deliveries without scheduled times receive their deliveries before mine with a planned time that has passed already. Not only that, but this was also a second attempt because they dropped the ball the first time. It was a good thing I just took the remainder of the day off because the driver showed up at 14:35 without even calling ahead of time. Get this it was also delivered on the type of vehicle that was deemed not able to make it through the neighborhood, but with a different driver. Like I stated previously it was the driver and not the vehicle. I'm glad this experience is over. I took the time to write this to inform others to use another form of freight delivery if possible. These people do not care about your time at all. You would think there would be some urgency to ensure the issue was corrected after the first failed attempt.

So far super disappointed with company. Zero email updates. Received a call yesterday with a 10-12 delivery window. Called at 12:20pm to receive an update and was met with Ed. An incompetent, rude, passive-aggressive and unhelpful employee. Literally couldn’t tell me when or how long this delivery will take. I see why they have such terrible reviews. Think twice before buying products that use this delivery service.

Ordered from Nordstroms Package was left six feet from the front door late at night in the poring rain. Package was totally wet with about a gallon of water dripping out of the box. The lazy person could not walk another six feet. Next day another order from Nordstroms said in was delivered but never got two very expencive sun glasses. We have cameras. No package was ever delivered. My daughter also order from Nordstroms TForce said they delivered the package at 11:30 PM guess what no package. I hope Nordstrom's wakes up an stops using them. I thought Ontrack was the worst but TForce has them beat by far!!!!

DO NOT USE THIS COMPANY!!! T-Force Freight lost a $20k pallet and did nothing to find it. They dropped it off at their Fontana, CA station, marked it as delivered and left it to rot. We had shipped multiple pallets to the intended destination before using T-Force and previously they were delivered without issue. All attempts to contact anyone who could help were in vain. Our sales rep went completely silent and started screening our calls. We lost $20k worth of goods and they did absolutely nothing to fix their mistake.

Worst company in the history of freight. Central transport even ranks higher than T Force. So crazy how they are even in business.

Either the driver did not try to deliver the package or the dispatch did not do their job to send the driver instructions. My package has now been delayed for 2 days for the reason "they missed us". Although I have called and told them twice to leave the package by my front gate.

I placed an order from California in June. Not only did I not receive the parcel, T force claimed the item being shipped was rerouted by accident, was involved in an collision , and that I was to place a damage claim in. Why? Im out my purchase, my freight, my brokerage fees, and their claims blocked my email. Do not hire them. They are incompetent. I don’t care who I piss off at this point. If you are careless and incompetent, you do not deserve to be employed. You’ll be hearing from my lawyer.

T-Force has been unethically constructing new narratives to make up for their mistakes. A month ago, I had set up a pick up shipment and they confirmed to be there by 5pm. I personally was working on the receiving dock all afternoon, well after 6 and they never showed up. When I called to question, they said the driver came and "we were closed". It is evident that a driver never even came on our premises after video review and our dock doors were open. This caused a customer to be angry with us. Flash forward to today (11/13/24). We scheduled 4 shipments to be picked up yesterday. When we called this afternoon to figure out why they hadn't shown up, they responded with " you guys cancelled the shipment" which only one person handles the set up and she DID NOT, and they said the pickup for the other shipments was for today, not yesterday. When in fact, we have the confirmations for pickup for 11/12/24. This again is going to leave our customers angry. They lack transparency and will not own up to the issues they have created.