tforcefreight.comReviews of tforcefreight.com

Colis abandonné sur le trottoir en plein centre ville et livré à 22.30h

I can state with absolute certainty that their accountants aren't worth the hassle. They simply do not do their jobs and expect the customer to do it form them. They also lie about deliveries and forge signatures to make them APPEAR to be delivered.

They attempted to deliver a package with no warning before the predicted due date and at 10pm. I wasn't able to answer the phone - which came from an unfamiliar number. This happened twice, and then the tracking information wasn't updated for 4 days. When I emailed customer service they gave me vague information until they said the package was returned to sender, although the tracking information was not updated. I checked with the sender and they didn't have the package or any knowledge of the tracking updates.

I wish I could give a negative -10 stars !! This is the worst company I have ever in my life dealt with.. I made the order from ikea on April 6 and on April 17 I cancelled it .. I called numerous times and no answer. They had no idea where the package was or when it was coming !! And for gosh sakes hire people who actually speak and understand ENGLISH!!!!

I want to give 000 star but no choice to put this one star here or else I can’t leave the message I’m very disappointed with this Tforce shipping service they have my package but they hold it for what ?? And they change my delivery date too isn’t that far away from me but they just hold it they won’t deliver my package to me and to mine you I pay already everything the border fee etc so why hold it ??! And I don’t understand why still they hold my package for no reason! I’m really disappointed and frustrated and stressed about this!! I hope this company will close down as they give lots of people stresses I don’t even know they’re exist until the other company decided to deliver my package to them instead to me now I don’t know what to do! Why are they doing this ?! I’m super stressed right now !

The very WORST option. This company will actually COST YOU $ for their mistakes. They called on a Friday before close to schedule a delivery. No problem, I called back the following Monday and scheduled a delivery for Tuesday. In the middle of the Tuesday delivery window, I received a call that they were wanting to schedule a delivery for Friday. I said, well I’m at home waiting for the delivery now. It was later determined by customer service that an order had been made, but due to a mistake on their end, it wasn’t actually put on the schedule. This was after Margaret at the Knoxville office tried to blame it on me for 15 minutes, suggesting that it was maybe my fault for calling a wrong number? wrong extension? etc etc etc. So Maragaret rescheduled for Friday between 10-2 pm. At 4:30 pm (rain was expected at 5 pm), the driver arrives and wants to leave a mahogany sauna panel on the curb. My hubby and son had left at 2 pm. The driver would not roll it up to the house as it’s “curbside” delivery. I can’t move it as I had treatment on my knees and cannot lift anything for a week. This box requires 2 people to move it. The driver tells me that if I do not accept the delivery that they will not be re-delivering, and I will have to go pick it up. They are 2 1/2 hours late. It’s going to rain in under 30 minutes. There isn’t anyone here to move the box, and they won’t redeliver? This company needs an overhaul in customer service and needs to learn the value of taking responsibility for their own mistakes. When they make a mistake, they need to make it right. As it stands, they cost us time and money. By the way, this was a replacement for a delivery they made last time which was a warped wooden Sauna panel. I now wonder how it got warped… Is it their mishandling of the product?

Driver refused to back up the truck or to even unload the pallets onto my driveway because it was gravel--this is well packed and not a problem for other delivery companies such as Southeastern Freight. He wanted to unload it into the public road where I would have to unpack the pallets in traffic or have me go pick it up at the dock. If I had a way to pick it up at the dock, I wouldn't need it delivered. Told them to send it back. They are the worst at customer service.

Horrible. I had a very expensive very fragile shipment that James carelessly took off the truck as I recorded it all. This, after refusing to take it off the truck until I signed for it. I requested very nicely and then he became flippant and rude. I said "I need to inspect for damages first etc. He refused. Wasn't until he had to call his boss, did he take it off. And of course this thing weighs 700 lbs. Instead of backing his truck up in the driveway and dropping it right off, (easy right?) he created a ton more work for himself trying to move it to the curb on the pallet while it was unstable and unleveled. Horrible service with lazy man's mentality.