tforcefreight.comReviews of tforcefreight.com

Failure to update tracking, over optimistic delivery times and ALWAYS late. I'm in contact with my partner now to try and find a different shipping service.

My product (rubber mats) should have been delivered on May 4th. I started calling on May 5th. It is now May 7th and I am sending an employee out to Ocala location to actually pick up our product. This is not a residential address and trying to speak with anyone....all you get is the same thing you yourself can see on the internet. Tforce....get reliable phone support....actual phone support!! Then get people that know logistics and start getting the products out to your customers. You have actually lost me as a customer as this is the second time I have had to have someone come there to pick up my product. Do you plan on refunding some of my freight seeing as you couldn't see fit to deliver it the balance of 40 miles? Tracey Roberts J & S Trailer Service 352-529-0460

I had an extremely frustrating experience with TForce Freight. My shipment was originally scheduled for delivery on April 27, but from that point on, it was nothing but delays and misinformation. Each time we contacted them, we were given a different delivery date, none of which were honored. At one point, we were told the shipment was “lost in the terminal.” After they supposedly located it, they continued to promise delivery dates that never happened. The most disappointing part was on May 4, when we called again and were told the shipment had not even been loaded—despite previous assurances that delivery was scheduled. This level of disorganization and lack of accountability is completely unacceptable. At this point, we have decided to refuse the shipment and request that it be returned to origin. We cannot continue to tolerate indefinite delays with no clear explanation. Overall, very poor service, lack of transparency, and unreliable communication. I would strongly caution others before using this company. If there is any rate below 1 star i would easily give it to them for such a bad service!

Horrible experience trying to communicate with TForce. I missed a call from local dispatch in which they were trying to schedule a freight delivery, they left a voicemail in which they left no identifying information or reference number. I called the same number back a few minutes later and was re-routed to their offshore call center and they couldn't locate the details of my shipment or put me in touch with local dispatch. Local dispatch has not called me back again to reschedule for five days with no way to reach them. Avoid at all costs.

If I could give 0 stars I would. 10 hours of phone calls and still no delivery, including 3 no shows.

​I am beyond frustrated with this company. I had a confirmed delivery window today between 10:00 AM and 3:00 PM for a massive 5-pallet shipment. To prepare for this, I had to take a full day off work and personally pay for a crew to be on-site to help me unload everything. ​I started calling the terminal at noon just to check in, and I called more than 10 times with absolutely no answer. They completely ghosted me. When I finally got through to someone at 2:30 PM, they casually told me they weren't coming today. No phone call, no email, and zero respect for the fact that I’ve lost a day's pay and am now out of pocket for the labor I hired. After seeing how they operate, it's no wonder why there are so many huge bad reviews for this company. ​It is ridiculous that these companies will charge a customer a "redelivery fee" the second a driver has to wait, but when they don't show up at all, they expect the customer to just sit there and take the financial hit. If you are a small business owner or a residential customer, be very careful. Their communication is nonexistent and their logistics are a total mess.

I wish I could give this company zero stars. Lost a large crate that was supposed to be delivered to us. I had to call numerous times to try to figure out what was going on. You get put through to a call center I'm sure is in a foreign country with employees that can barely understand English. Each time they told me someone would call me back and it never happened. They ended up finding the missing crate. I was told it would be delivered early afternoon. Didn't happen. We've been waiting on this freight for over 2 weeks. Mind you the freight is coming from a company that is about 6 hours away. It's not like they are driving it across the country. Not sure how they can even stay in business. Worst freight company I have ever had to deal with.

TFORCE is literally the worst courier in the whole country. Avoid using them at any cost. They have let me down so many times. They never answer the phone. They are always a day or 2 later than they promised. They do not know how to run their business. Never never use them.