Jessica
You are very easy to deal with
You are very easy to deal with. Somtimes for me, email or text is the easiest since I am on the phone so much.
Response from Text RequestSep 21, 2023
Thank you for taking the time to leave us a review.

Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Brentwood, Tennessee
Excellent

Administration & Services · Brentwood, Tennessee
Excellent

Administration & Services · Chattanooga, Tennessee
Excellent

Administration & Services · Brentwood, Tennessee
Excellent
455 approved reviews, newest moderated first
Jessica
You are very easy to deal with. Somtimes for me, email or text is the easiest since I am on the phone so much.
Response from Text RequestSep 21, 2023
Thank you for taking the time to leave us a review.
Traci
Coming from being a Zip Whip customer, Text request is not user friendly at all. It is a lot more steps and we have been having issues with it since we started with it last week. The only thing that was easy was transferring the info right from zip whip to text request.
Response from Text RequestSep 20, 2023
Traci, thank you for taking the time to leave us a review. Sorry to hear that you are having issues and not enjoying the user interface. We do have a few different dashboard views that you might enjoy more: https://help.textrequest.com/message-views If you have any questions, please reach out to [email protected]
Trust me, I'm a D.
Great old fashioned personal, attentive service.
Response from Text RequestSep 14, 2023
Thank you for taking the time to leave us a review. Glad to hear you've experienced great service.
Frank
I was texting with my landline through Twilio using a third party front end. However, with 10DLC, I wasn't able to get my number registered through Twilio. I submitted my request 3 time with Twilio and I was rejected everytime. I couldn't afford to wait any longer so I opened an account with Text Request and ported my landline number over. Text Request had my campaign and number registered in less than 2 days. Now I'm back online texting with my customers. Also, my staff is happier with the interface compared to what I was using before.
Response from Text RequestSep 7, 2023
Frank, thank you so much for this review. I've shared around internally on our slack channels. Please reach out if you or your team run into any questions.
Thari
We've used various text messaging tools in the past, but they were not as user-friendly as Text Request. Text Request's user interfaces are incredibly intuitive and easy to manage. So far, the experience has been awesome.
Response from Text RequestSep 7, 2023
Thari, thank you for leaving this review. So happy to hear that you've found Text Request easy to navigate.
Antonia V.
Text Request has saved me so much time in my workday answering FAQs with features like scheduled messages, templates, tec. It is so easy to navigate and learn to utilize!
Response from Text RequestSep 5, 2023
Antonia, thank you so much for this review. If you ever run into any questions, please reach out to [email protected]
Stephen P.
Simple Reliable
Response from Text RequestSep 1, 2023
Thank you fo the review, Stephen. Please reach out to [email protected] with any questions.
John M.
I think this company is extremely rude to new customers. I tried to signup for the service, I called in with my company number, included all the information reuested including my business EIN, website and case use for the service, the lady that was verifying the account said my name on the email has one letter than the owner, I said it doesn't matter because I use it either way as my name is Mathews and I use one or two T sometimes, She said I wan not verified after taking all my business personal information. She even called in to my business number, if that isn't verification enough I don't know what else is. She was extremely rude during the process, her name is Kami Rowe I believe, she wouldn't let me ask any questions, she left me on the call. I was really embarrassed. If this is how you treat people I can't imagine how you treat your workers or customers.
Response from Text RequestAug 28, 2023
Hi there, our records show that you created a fraudulent account with intent to spam, that we reached out to try to resolve the issue, and that we closed the account when we were unable to verify it. If this was done in error, please let us know.