jack G.
Two good experiences, one bad one
I have had two very good experiences with this company, and one very bad one. With the first two times, everything went off without a hitch--I used their shipping labels to send the books in question by media mail, they promptly received the books and I received the stated payment within five business days. The third time around however, they claimed they could not buy one of my books because it had "excessive writing" (there were only notes in the margins in the first out of 30 chapters, and I have seen buyback companies buy works in much worse condition before). Even worse however, was their claim that one of the books I sent was fake. I know this is total BS, because I used the book in a PhD Level course last semester, and it was identical to all my classmates' and the professor's copy. . . .moreover, I got an A in the course using the book! The idea that it is fake is simply preposterous. They ended up sending the book back to me. I will note that unlike many of the bad review stories I am seeing here, THEY DID NOT MAKE ME PAY THE RETURN SHIPPING. . .I spoke to a customer service rep on the phone, and he had them ship it back to me free of charge. I am quite upset that they accused me of trying to sell a counterfeit book when I know for a fact that the book is real, but I was pleasantly surprised with their customer service, at least. Thus the three star rating.
Response from Textbook ManiacNov 1, 2018
If we can't verify if a book is a publisher original we can't buy it because we have a responsibility to the publisher to only sell legal copies. We aren't saying the customer is knowingly doing anything wrong. We just can't buy a book that we can't verify.